Spotify app stops playing after 20 mins

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Re: Spotify app stops playing after 20 mins

trustyx146
Casual Listener

Device: LG G4 

OS-Version: Android 5.1V10d-EUR-XX

Spotify-Version: Premium4.1.0.868

Additional Info: problem started about 3-4 weeks ago, before that time everything worked fine.

 

Please fix it soon, it is really annoying! 😞

 

Thanks!

 

Re: Spotify app stops playing after 20 mins

jean3601
Community Legend

Hey @zahni@xankazo @vgiorgio25 @trustyx146 @Janesmile

 

Thanks so much for your feedback, let's try a little troubleshooting:

 

Could you guys please go here and remove all you offline devices and then do another clean reinstall and see if that helps 🙂

 

Note: This will remove any saved offline tracks and cache 🙂 

 

Did it work?

 

Edit: Also if it didn't work, are you using any kind of 3rd party equalizers?

Re: Spotify app stops playing after 20 mins

pelm
Music Fan

Same problem. Samsung Galaxy Tab 4 Android 5.0.2. The app is crasching for some versions. That hasn't happened before. But please don't tell us that it is our own fault, fix the problem instead! I'm for example is a experienced Android user and have done all that you recommend to solve it and it hasn't been better. Look at the Play Store reviews it is many many there which have the same problem.

Re: Spotify app stops playing after 20 mins

Ayur
Music Fan
I'm experiencing the same problem. The app closes after a while. Sometimes after 6 minutes, sometimes after 30. What I noticed is that if I open the app after the crash there is a message saying I should go online to download things. Because the message dissappears after a second and english is not the default language on my phone I can't say what the exact message is.

Could it be a fault in a connection with Spotify servers? Although that woud be odd because I listen to offline (downloaded) playlists only.

I have reinstalled the app 3 times the last few days but to no avail. I tried the suggestion from Jean3601 but that didn't help either. The crashing began about a week ago I think, after the latest update.

Model: Samsung S5
Android Version: 5.0.2
Spotify version: 4.1.0.868

Re: Spotify app stops playing after 20 mins

ZorkII
Roadie
I just took the update and now I am seeing similar. I am playing a downloaded playlist. It stops after a few minutes - 6 to 20 sounds about right. I open Spotify and I see something about downloading even though I have downloaded tracks. All was fine before I upgraded Spotify this morning.

Model: Samsung Note 3
Network: 4g with 1 bar
Version: 4.1.0.868
Android: 5.0

Re: Spotify app stops playing after 20 mins

ZorkII
Roadie
I don't think this is a network issue. Turning on airplane mode does not fix it.

Re: Spotify app stops playing after 20 mins

tracecarlson
Newbie

Spotify, fix this issue!  Your first line of defense shouldn't be to instruct your subscribers to uninstall an app.  The burden is on you, not them.  Spotify is the best service out there, but you are seriously slipping this year.  I was a subscriber for 2+ years and recently canceled my service because it was getting worse.  I resubscribed because I love your service and really can't live without it.  I'm about to unsubscribe again and just move on.  This is seriously getting ridiculous.  It's clearly a problem with the last update.

Re: Spotify app stops playing after 20 mins

jean3601
Community Legend

Hey Guys

 

A quick Update, Spotify is aware of this issue and is looking into it 🙂

 

It would be greatly appreciated if everyone experiencing this issue could please post the Requested details in this Ongoing issues post 🙂

 

Hopefully their will be a fix soon! 

 

Have A Great Day Guys! 🙂

Re: Spotify app stops playing after 20 mins

Jake
Roadie

Hey folks,

 

Android 4.2 is now alive and kicking! 

 

Let us know if you're still seeing the same issue, but the new update should have fixed things up.

 

Thanks

 

Jake

Re: Spotify app stops playing after 20 mins

xankazo
Roadie

Well, I listened to a lot of songs yesterday and I'm glad to inform that this issue seems to be fixed on v4.2.x.

It never stopped while listening to my offline playlists.

Go grab the update people!

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