Same problem. Samsung Galaxy Tab 4 Android 5.0.2. The app is crasching for some versions. That hasn't happened before. But please don't tell us that it is our own fault, fix the problem instead! I'm for example is a experienced Android user and have done all that you recommend to solve it and it hasn't been better. Look at the Play Store reviews it is many many there which have the same problem.
I'm experiencing the same problem. The app closes after a while. Sometimes after 6 minutes, sometimes after 30. What I noticed is that if I open the app after the crash there is a message saying I should go online to download things. Because the message dissappears after a second and english is not the default language on my phone I can't say what the exact message is.
Could it be a fault in a connection with Spotify servers? Although that woud be odd because I listen to offline (downloaded) playlists only.
I have reinstalled the app 3 times the last few days but to no avail. I tried the suggestion from Jean3601 but that didn't help either. The crashing began about a week ago I think, after the latest update.
I just took the update and now I am seeing similar. I am playing a downloaded playlist. It stops after a few minutes - 6 to 20 sounds about right. I open Spotify and I see something about downloading even though I have downloaded tracks. All was fine before I upgraded Spotify this morning.
Model: Samsung Note 3 Network: 4g with 1 bar Version: 22.214.171.1248 Android: 5.0
Spotify, fix this issue! Your first line of defense shouldn't be to instruct your subscribers to uninstall an app. The burden is on you, not them. Spotify is the best service out there, but you are seriously slipping this year. I was a subscriber for 2+ years and recently canceled my service because it was getting worse. I resubscribed because I love your service and really can't live without it. I'm about to unsubscribe again and just move on. This is seriously getting ridiculous. It's clearly a problem with the last update.