Spotify crashes immediately on S9 Android 10

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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey there @NisseN01,

 

Thanks for getting back to us.

 

Just to confirm - is this happening across multiple devices or only on your S9? If you could log in with a friend or family members account and let us know if you can replicate the issue, this would help us out a lot in trying to find the root cause of the problem.

 

We'll be keeping an eye out for your reply.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: Spotify crashes immediately on S9 Android 10

Music Fan

I use the Windows Spotify app on two computers. Works well but naturally not very mobile solutions. In fact I started to use those due to the inability of the S9.

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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Unfortunetly I'm in same situation with my Galaxy S9. Any cache wipe, turning off battery optimalisation or reinstaling spotify doesn't solve my problem.

My phone is acctualy after factory reset, before that everything worked fine.

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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey @NisseN01,

 

Thanks for sharing the result on your desktop devices.

 

Could you also give it a go with another account on your smartphone? if you don't have the option to use a friend or family members, you can create a free one here. We'd really appreciate it if you could post a video of what you see at your end when you try and start the app on your smartphone. These troubleshooting steps allow us to narrow down the possibilities of what may be causing this. 

 

@zawiasam we're sorry to hear that you're also unable to use the app as intended. Could you make sure that that your Android version is up to date with the latest release? It's possible that the factory reset reverted it to an earlier version and that's reason you're experiencing this. Could you also test it out on another device and let us know if everything works well there?

 

If you have any questions, we're only a reply away 🙂

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Unfortunately app doesn't even show login form. I don't have the problem on other devices tv or desktop computer. 

Video in attachment. 

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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Your systems doesn't allow mp4 🙂

https://youtu.be/z-AwkNY7l7k 

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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey @zawiasam,

 

Thanks for keeping us posted 🙂

 

If you're using an SD card, we'd suggest to remove it, reinstall the app and then try running the app without the SD. You can also give these steps a go and run a clean reinstall.

 

It's also a good idea to close any other apps you’re not using, if they are running in the background.

 

Keep us in the loop! If you have questions, we are here for you.

 

 

 

 

 

 

 

 

 

 

VerModerator
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener
I do not use SDcard, only internal storage. I've reinstalled app according to instructions but it didn't solved the problem 😞
But I know where probably is the problem. My company has implemented new politics for company phones and we think this is the reason why Spotify doesn't work.
At the moment I have to wait for fix in our system.
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener
Might be! My Spotify doesn't work anymore and I own the company managing my phone (a Samsung S9+). Does it mean I'll no more be able to use Spotify unless I make a double profile?? 😱😱😱
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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey @zawiasam,

 

Thanks for keeping us in the loop.

 

Also, @Ajcv, thanks for reaching out to us.

 

@zawiasam You can head here and open the web player. That way you can play your favorite jams.

 

@Ajcv You can give these steps a go and run a clean reinstall. By doing that you can make sure the app is up-to-date and the cache is not causing any issues. If that doesn't help, you can try with another account. Does the issue persist? 

 

Keep us posted. If you have questions, you know where to find us.
 

VerModerator
Help others find this answer and click "Accept as Solution".
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