Spotify crashing after app switch and screen lock

Reply
Highlighted

Spotify crashing after app switch and screen lock

Casual Listener

Plan

Premium

Country

INDIA

Device

Samsung Galaxy Note 8

Operating System

Android Pie

 

My Question or Issue

When i am playing any song on spotify and in the meanwhile when i switch to any other app like chrome, whatsapp etc. while the music is being played in the background and when the screen locks by itselfs or if I lock it by pressing the power (while staying on the other app)button spotify crashes and this is happening everytime. I am using my phone in "High Performance mode" and all the options like "restrict background data" and "put app to sleep" are disabled. I tried reinstalling, cleared my cache of spotify and i am not using any other apps like clean master or anything that might kill the os process still this issue is happening everytime neither i am using any SD card. I tried all the techinques i found on this forum regarding android and nothing is working. The spotify India is clearly neglecting the problem not valuing their customer. 

I am facing this problem since the past 1 year.

3 Replies
Highlighted

Re: Spotify crashing after app switch and screen lock

Music Fan

Hi, 

Can you try this with another account to log in, it might be the problem.

Highlighted

Re: Spotify crashing after app switch and screen lock

Casual Listener

Tried but same thing is happening..plus i cannot disbandon my original account because my subscriptions for 1 year entirely and playlist are on it ..same thing is happening with my friends samsung phones also..would appreciate if spotify devs looks into it 

Highlighted

Re: Spotify crashing after app switch and screen lock

Music Fan

Then use twitter for support, tweet out for spotify support and they will fix your problem ASAP. 

SUGGESTED POSTS