Spotify deletes my downloaded songs

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Spotify deletes my downloaded songs

lucasknie
Regular

I've had this problem since the start of my subscription, and it's making me reconsider if I should switch to a different service. It's happened multiple times - and I have hundreds of songs downloaded. Then suddenly one day, when turning my phone on and opening Spotify, I realize I'm logged out.

This in and of itself is a problem because I've been randomly logged out in situations when I didn't have access to internet, so I couldn't use the service I've been paying for for ages!

But once I get internet and manage to log in, the same thing always happens - all my downloaded songs are gone and when I check the settings, suddenly the default download location has been changed to internal storage (where I don't have any space for songs) without my intervention.

 

I'm a premium client, I've updated my app, I've used different SD cards, different networks (even used data) and I'm not downloading on any other devices.

 

This issue has been going on since I can remember signing up to Spotify premium and I would like a solution. It's a paid service!

25 Replies

Lemiller13
Visitor

Very time I update my app. Funny how their “fix” is to update your app. And this is what causes my songs to delete. Being that I live somewhere without internet and this is a huge inconvenience Apple Music is looking better everyday. At least they have their **** together. 

ThroughTheDawn
Newbie

I have exactly the same issue as identified by others. I use an iPod Touch 7th Generation that I use as my dedicated music device. I don't have an SD Card and I have very few other apps installed on the device (2-3) as I use it exclusively for music.

 

I downloaded a bunch of music when I first got the device in July and then kept downloading more as time went on. Then in October, so around 3 months after my first downloads, all of the first albums I had downloaded disappeared. The ones I had downloaded more recently stayed downloaded.

 

After that happened once, it has kept happening more frequently and I have the impression it is always the oldest downloaded albums getting removed first. I am now uninstalling and reinstalling the app completely but it makes no sense that I should have to do this.

 

I have gone through all of the troubleshooting points mentioned by the moderators, my app is always up to date, so is my OS version, no SD, I don't have more than 5 devices and I definitely log in at least once every 30 days.

 

I would provide more concrete info but it's very difficult to do as it's impossible to predict what is going to be deleted and when it is going to happen.

 

A permanent fix for this problem is seriously needed because a dedicated music device that randomly deletes music is just not workable. This is seriously making me consider switching to a different service.

Jeremy
Moderator
Moderator

Hey @ThroughTheDawn,

 

Thank you for your post and confirmation in this thread.

 

Can you let us know how many songs you approximately have downloaded?

 

Does this occur on one specific device or multiple devices?

 

It would also be great if you can let us know which version of the app you have.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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Ivan
Moderator
Moderator

Hey there @lucasknie

 

Thanks for reaching out - we’re here to help!
 

If the contents you downloaded for offline listening keep on disappearing from your mobile device you might need to get the latest version of the Spotify app. The best way to do this is by performing a clean (more thorough) reinstall of the app. This will let you start afresh with Spotify on any device.

 

Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

 

In case the clean reinstall doesn't do the trick for you, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

 

Keep us posted! We'll be here if you have any questions.  

IvanModerator
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deekyn
Visitor

This issue has been happening literally for years. Since I had the iPhone 6. I have called and chatted with text support to no avail. If you have Spotify open in the background and force restart your phone or the battery hits zero, all Spotify downloads disappear and you have to redownload them. This is a repeatable bug, it has happened repeatedly on every phone I have owned for the last 5 years.  Not an issue of needing the new Spotify.

All you need to do to test it  is have one of your tech people with an iPhone and downloaded playlists have used Spotify recently and not force quit it (having it as an open tab in the background, even if the music isn’t playing) and shut down the phone. When you turn the phone on you have to redownload the songs. It happens every time.  

Beejoid
Newbie

Just encountered this problem. It's complete BS. I've tried all the troubleshooting and reinstalled Spotify. I'll re-download everything but if it happens again it's bye bye Spotify. Not worth the trouble. Plenty of other alternatives. 

Trashify
Visitor

are you kiddin! almost everybody updates all

apps regularly and still spotofy keeps deleting my sonfs! your app is just trash and it’s annoying as **bleep**!!!! Donyou think i like to keep on re-downloading the same 1000+ tracks every once jn a while because your trash app doesn’t work right?

YOU fix your app or i‘m cancelling my membership.

lucasknie
Regular

Hi, I figured out what it is but it's still a problem.

 

Whenever my phone loses battery or I turn it off, when I eventually turn it back on Spotify starts before my phone can read my SD card, and therefore, not detecting the SD card (which is where I store my downloads as it's too much for the internal storage) all my downloads just disappear and Spotify changes the download location to internal instead of SD card. 

 

Is there any way to prevent Spotify from launching before my SD card is read, or from it launching at all when turning on my phone?

lucasknie
Regular

Might have found a fix!

 

But first I'd like to say how disappointing it is that this issue has been ongoing since 2013!!!!!! That is a huge failure on your part and it's ridiculous and unexcusable for a company with that many resources. A company that should be able to change the coding of the app to fix this issue that's been haunting users for ages, many switching over to other services, which I can't say I blame them for.

 

The advice that your support team has been giving on posts always tip toes around the problem. Someone needs to step up and fix the coding.

**bleep**, you just did that, claiming that I should "update my app" as if I and many other users didn't think of that. 

Let ME explain the issue to you, and keep in mind that I'm some random dude who apparently figured it out but whatever team is in charge of fixes seems to be oblivious, or incapable of providing a solution.

 

When a phone boots up, Spotify launches pretty quickly after the system starts. Now  why is that a problem? Because people who stored their downloaded songs in their SD Card will have their songs deleted because Spotify attempts to locate the songs before the SD Card is even identified by the device!

 

I managed to fix it by downloading some app that prevents startup apps, and adding Spotify to the list. 

 

It is simply infuriating that this is an issue that could be fixed easily through coding, what's the need for Spotify to launch so quickly?

 

I hope someone in your team reads this and does something about it, but for the people that got **bleep** over by this irresponsibility with their money like I did, I used the following app:

 

https://play.google.com/store/apps/details?id=com.advancedprocessmanager

 

Get yourself together Spotify!

gmh1
Casual Listener

Thanks man, this issue has made me seriously consider dropping Spotify a few times. Glad to see someone found a workaround that works.

 

Please Spotify, get your act together and add a 1 minute delay between your app startup and the SD card check.

 

OR, give people the functionality to remove their SD card for a second without making the data on it instantly unreadable.

 

Its pretty ridiculous that a company with $1 billion cash on hand hasn't yet found the $100-$200 labor cost required to add a startup delay to your app. This app is your single output. Downloadable music is arguably the most important feature, and the only way to keep downloaded music is for the customer to NEVER restart their phone or let it die. Such an embarassing flaw to have for so long.

CAlbertSM
Music Fan
Don't waste your time, this issue has been around since pretty much they started, there hundreds of threads about this and all they do is to link that automatic response, this issue is on them cause I experience this issue on iOS and Windows, even to the extreme I download my music, turn off Wifi, and 5 minutes later songs magically dissapear asking me to download them again.

Elena
Moderator
Moderator

Hey folks!

 

Thanks for writing in the Community about this!

 

There might be a few reasons why your downloaded songs might be disappearing. You can take a look at this page to see the most common ones.

 

We'll make sure to pass on your feedback to the right team here.

 

@CAlbertSM we'll be happy to provide you with some more troubleshooting steps if you give us a bit more info about your issue and what you've tried so far.

 

We'll need to know your operating system and Spotify versions as well as if this happens when you use a different network to download your songs.

 

We'll be keeping an eye out for your reply.

ElenaModerator
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CAlbertSM
Music Fan
Android 8 Version 8.5.79.1061

Issue has been acknowledge since 2017 I have experienced across OS and devices to the point I even payed two other premium accounts to test if it was mine, no it's your service. I wish there's a way of posting screenshots.... oh wait there is but the mods keep deleting my replies with the screenshots it seems that reporting bugs and bad service with proof is against the guidelines.

CAlbertSM
Music Fan

See screenshots, at 9:52pm with WiFi, everything is downloaded, proceed to turn off WiFi and surprise 3 minutes later song is gone.

Screenshot_2020-10-11-21-52-56.png
Screenshot_2020-10-11-21-55-50.png

Xenia
Moderator
Moderator

Thanks for sending over these details @CAlbertSM!

 

We immensely appreciate the hard work and effort you've poured in to troubleshoot this on your end.

 

We are aware that some users do experience this issue and that there are quite a lot of reasons for why this can happen. However, after a thorough investigation based on the info we have gathered here in the Community as well as our other support channels, the relevant team was not able to confirm that this is an issue which is caused by Spotify, but rather based on how different devices manage their cached data files.

 

Still, we respect the fact that multiple users are affected by this issue, so we'd like to provide some steps which we hope might help:

  • Check out the steps on our support page here

  • Try disabling WiFi assist

  • Check for any settings that could affect the Spotify background data

  • Change the quality of the downloads in the Spotify app

In case you have your downloads stored on an SD-card, we’d also recommend you try the solution suggested in this thread.

 

Hope this info is useful. We'll be here if you have any other questions.

XeniaModerator
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Femzy
Casual Listener

This is really stupid and annoying. After paying for subscription and using internet/data to download songs of over 15GB and all of a sudden they’re gone. I’ve the latest Spotify update on my iPhone which obviously uses an internal storage so I really don’t think the issue is about external SD. 

Also, all the songs in the ‘liked’ section and my ‘episodes’ are still available for offline listening while my other downloaded playlist are gone. Pls try and find a solution to this. The reason why we paid for this service is so that we can listen offline. I’m so angry right now. I’ve to say all your technical teams must be really dumb and stupid(no apologies) I mean this particular issue has been going on for over 4 years and yet no solution 😡 

Dynamaso
Casual Listener

This has happened to me numerous time. I'm absolutely over it! I pay for a premium service and should NOT have to continually do this. It is frustrating, infuriating and getting to the point where I am seriously considering cancelling my subscription to Spotify. I NEED A PROPER SOLUTION TO THIS ISSUE not some pithy excuse. I don't have a huge amount of downloads on my phone (iPhone 12) but I expect the ones I do download be there when I want to listen to them. I use Spotify nearly every day. Please fix this once and for all!

Peter
Moderator
Moderator

Hey folks,

 

We just wanted to let you know that we're aware of an issue with users' downloads disappearing. This is now being investigated.

 

If you’re experiencing this issue, make sure to head over to this Ongoing Issue thread, click +VOTE and Subscribe to the thread to be notified of any developments.

 

Cheers!

PeterModerator
 
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Dynamaso
Casual Listener
I’m not interested in excuses. This has been a known issue for years and
yet it still happens! I pay a premium so I can have the music I like on my
phone for whenever I’m offline. I’ve had this issue happen numerous times
and it is frustrating and beyond inconvenient.

Either do something about it or refund the fees to those who are
continually having this problem. It is one thing for Spotify to rip off
artists but very much another when they’re ripping off subscribers.

Jeremy
Moderator
Moderator

Hey @Dynamaso,

 

Thank you for your reply and feedback.


We understand that things can feel frustrating at time. We suggest that you head over to the ongoing issue that @Peter provided and leave a +VOTE and Subscribe to the thread for any updates.

 

If you have any questions we're always one reply away.

 

Take care!

JeremyModerator
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