Spotify freezes

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Spotify freezes

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Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's because of the RAM memory. Am I the only one with this problem, since the last update? I have been using the app for a year and this problem popped up 4 days ago. Someone?

 

PD: What I hate the most, I upgraded to Premium on 05/06

3 Replies

Re: Spotify freezes

MichaelJerzak
Community Legend

Welcome to the Community! have you tried clearing the Cache?

Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
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Re: Spotify freezes

Temps
Regular

Hi Michael, thanks

I actually have Android 4.1.1, so, as I read on the internet, it doesn't have the clearing cache option till 4.2.

I read another post on this problem, 4 people with the same problem that I have

https://community.spotify.com/t5/Help-Android/Smartphone-crashes-when-i-start-Spotify/td-p/1130014

I hope it solves there, thanks for your help anyway

Re: Spotify freezes

MichaelJerzak
Community Legend
Oh my apologies, I myself am new to androids I just got one a couple of months ago
Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
Was this information helpful to you? Give me kudos or accept as solution, if so!
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