Spotify is auto shuffling through alexa app

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Re: Spotify is auto shuffling through alexa app

davidlbatey
Casual Listener

I think we're not going to get an answer here. I think there's a couple of things you can do:

 

1. Contact the support channel and speak to someone: https://support.spotify.com/uk/contact-spotify-support/

They're only going to fix this if we take their time and make sure they understand people want this fixed

 

2. Start a trial on http://music.amazon.co.uk - it's got a discounted 3 month offer which works.

 

I think there's two things that spotify can do to fix this problem

 

1. Disable Shuffle as default, but I'm not sure if this is a limitation on how Alexa implements the voice command since Amazon music does this too.

 

2. Implement "Play the top songs by Kings of Leon" like Amazon music which doesn't shuffle and allows you to listen to the popular music of an artist.

 

I'm going to cancel Spotify if it's not resolved in 3 months. The smart speaker implementation isn't good enough at the moment. And they don't seem to want to help the community improve it.

Re: Spotify is auto shuffling through alexa app

aleben
Music Fan

I don't understand how it is possible we are still fighting for such a simple feature. 

I bought an alexa echo recently and I immediately noticed this weird and frustating behaviour. 

It even happens if you play unrelated playlist and then go back via phone to your favourite one... 

I am a huge Spotify supporter, but this and offline support for smartwatches is making me change my idea... 

Re: Spotify is auto shuffling through alexa app

aleben
Music Fan

I just verified is an embarassing bug actually... 

If you ask alexa to play a playlist this is will happen accordingly to your shuffling config. 

But if you first ask Alexa to play an artist, first it will explicitly shuffle it(not desired) and then SET the preference of shuffling!! 

So the next time you play a playlist even through the phone, you will have it shuffle it... 

This is definitely a bug, so I think that a professional software house should fix it... 

Am I right? 

 

Re: Spotify is auto shuffling through alexa app

dnw78
Regular

One thing some of you may have missed as you are new to this- it used to work! It always played songs in the order they appeared in the app, not randomly. I am 100% sure of this. It changed sometime in the spring last year.

 

So either Spotify or Amazon changed something. It seems unlikely that it was Amazon given that it works correctly with Amazon music. What we need first is Spotify to acknowledge that this has been changed which so far the official posters have refused to do instead asking us to vote on a feature request to implement new functionality which is clearly the wrong way around.

 

Also, this is not an android specific issue as I use iOS and the issue is exactly the same. 

 

 

Re: Spotify is auto shuffling through alexa app

davidlbatey
Casual Listener

I think that Amazon changed the default "Play music by..." command so that it shuffles by default. But Amazon music have implemented "Play popular/best/top songs by ...." which stops the shuffling and defaults to popular tracks (which everyone instinctively expects and wants). I've tried speaking to various agents at Spotify but haven't had any sort of response from a product manager/developer on what they're doing about it.

 

I'm going to make a youtube video to demonstrate the problem. Each time you speak to someone you have to start explaining it all again and telling them you have the latest app etc...

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Re: Spotify is auto shuffling through alexa app

aleben
Music Fan

So it's even more embarassing...
If it has been a regression introduced by a software update, how on earth is possible that it has not been fixed in 6 moths or something?
it seems obvious to me that it should at least be a configurable option if I want Alexa to shuffle or not.
I do believe you should ask explicitly if you want something shuffled or not, for sure, not forcing my successive music sessions...
I was happy with Spotify, but if Alexa integration is that clumsy I would evaluate to switch to amazon music...

Re: Spotify is auto shuffling through alexa app

BorgUK1of9
Regular

I am now trialing Amazon Music Unlimited, you get 6 accounts under the family plan not 5 as with Spotify which suits us better having 6 in the household. Also nice not to have shuffling. I have 3 months to decide whether to switch fully.

 

Re: Spotify is auto shuffling through alexa app

davidlbatey
Casual Listener

Yeah - I'm also on a trial and plan to switch off Spotify in 3months if it's not fixed.

I think it has all the same tracks (40m+) so it's not going to be a big deal if they don't sort out the problems. I've used spotify for years though so it'll be a bit of a shame.

Re: Spotify is auto shuffling through alexa app

Scuffernoose
Newbie

Signed up just to say this: SPOTIFY: This is a deal breaker for customers who use your service through Echo devices. There are too many comparable services out there for your customers to put up with this annoying bug. My best guess is this wasn’t intentional and is now lost somewhere in the grey area between the two companies and it’s just not queuing up high enough on the corporate priority list. I can’t imagine some product manager thought that this was actually a good idea and launched this as a new feature. Regardless, PLEASE FIX THIS. 

Re: Spotify is auto shuffling through alexa app

aleben
Music Fan

So Any news?
Do we really just need to switch to a different music supplier ?
I was testing few hours ago again and it's so frustrating to ask to play an author and getting back random tracks, 99% of time not popular or even known...

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