Spotify is not working on a Asus Zenfone 2

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Spotify is not working on a Asus Zenfone 2

javierf55
Casual Listener

Hi all, 

I have an Asus Zenfone 2 with a premium family account.

 

The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option, also I go to the applications options and delete data but it gets stucked any way. 

 

It's frankly anoying to have to restart the mobile every time I want to use the app.

 

Any suggestions? 

2 Replies

Re: Spotify is not working on a Asus Zenfone 2

Spotify
Spotify

Hi @javierf55!

 

Welcome to the Spotify Community.

 

Could you go to Settings > Apps > Spotify > Permissions > and make sure that all permissions are enabled?
 
Additionally, if you have a battery saving mode on your device, make sure you've added Spotify as an exception.
 
Hope this helps!

Re: Spotify is not working on a Asus Zenfone 2

javierf55
Casual Listener
Hi Leonardo, thanks for helping, I have checked and all permissions are
enabled
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