I have an s8+ andaits worked great for months. Now it pauses every 30 seseconds on the dot. I've done everything I can to fix it even a factory reset and it still doesn't work. Any ideas? Working on everything else i own.
Yeah. It was an issue with my account. 4 Hours to fix via chat support! For what should have been 30 minutes tops. They had to delete the old account and make a new one completely! But after confirming it didn't work on literally 3 different devices. They wanted to troubleshoot the phone... And they had to credit my new account for the premium and it took over 30 minutes to get a simple response that the credit would cover the family plan. And no that's not a joke. The chat time in the copy of the chat they email says 3 hours 59 minutes and like 12 sec.
The experience of navigating the site on a mobile phone was horrible! The contact us page randomly disappeared from most pages (almost like the settings button in the app) and it usually took over 5 minutes to get a response from the representative. The forums are the worst thing to use on phone that I've ever seen. And after all that? Now my wife who is traveling for work has to use a ton of data to stream or read download Playlists because of an error that wasn't caused by anyone in the household! If it ever happens again I'll just be taking my business elsewhere. The whole experience was a nightmare. We're now almost out of data for the month and it just reset on the 15th because instead of making a new profile they kicked everyone off the premium account and she's not near wifi to be able to update (she's a trucker) and they wanted me to pay the extra $5 for the family plan that I'd already paid for this month! F for service!