Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Spotify playing through phonecalls

Solved!

Spotify playing through phonecalls

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and I get a phone call, the music continues to play OVER the phone call. Very annoying! Also, controls from the lock screen have disappeared. I checked, and am not on battery saving mode. I cannot uninstall because it's a default app, but have tried clearing the data, restoring to factory version, and then re-updating etc. No help. Can someone please help!? Thanks
Reply

Accepted Solutions
Marked as solution

Hi @Trevor1975

 

I found the similar experience in this community, please check out the solution here.

 

Hope it helps.

 

------------------------------------------------------------------------------------------

 

P.S. I'm not a Spotify employee

 

If this post solved your issue - Accept it as a solution.

If you like my post - Please add likes to it.

View solution in original post

Marked as solution

Yaay!, it worked! Thanks so much!☺

View solution in original post

3 Replies
Marked as solution

Hi @Trevor1975

 

I found the similar experience in this community, please check out the solution here.

 

Hope it helps.

 

------------------------------------------------------------------------------------------

 

P.S. I'm not a Spotify employee

 

If this post solved your issue - Accept it as a solution.

If you like my post - Please add likes to it.

Marked as solution

Yaay!, it worked! Thanks so much!☺

I'm glad it worked! Awesome! 🙂

Suggested posts