Spotify plays but it tells me no internet connection

Reply
Highlighted

Spotify plays but it tells me no internet connection

palmer
Music Fan

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a full bar 4g connection and over wireless connection.

 

When on 4g music just stops when current track finishes playing. When on wireless it is continuous playback.

 

To correct i back out and close Spotify and restart. this happens to me around 10 times a day.

 

Very frustrating.

 

Is there a update i missed?

 

Should I try to reinstall?

 

Currently running Spotify Version 1.9.0.1273

Screenshot_2015-01-13-10-31-32.png
5 Replies

Re: Sptify plays but it tells me no internet connection

Daniel
Community Legend

What network operator are you using? T-Mobile US possibly???

 

If so, have a look at the sticky at the top of the forum detailing how to change your APN to work.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Sptify plays but it tells me no internet connection

palmer
Music Fan

I am using Verizon 4G - U.S.

Re: Sptify plays but it tells me no internet connection

Daniel
Community Legend

Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify plays but it tells me no internet connection

JeppeTh
Regular
Did you solve it? The same thing happens to me, it seems I get this since I enabled "restrict background data". So right now app is kind of unusable due to the issue with background data draining your quota.

Re: Spotify plays but it tells me no internet connection

palmer
Music Fan

No, Im still having the issue of loss of connection when on 4G only.

SUGGESTED POSTS