Spotify resets my phone

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Spotify resets my phone

tommyfisher
Newbie
After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.
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Re: Spotify resets my phone

Maria_B
Roadie

Hey @tommyfisher!

 

Welcome to the Spotify Community :) 

 

Can you give us some more info about this issue? Let us know:

 

  • Does this happen when you reproduce any of your playlists?
  • Do you have this problem using the same Spotify account on any other devices?
  • Are you getting any error message when the phone resets?
  • Could you let us know what operating system and Spotify version you're currently using?
In the meantime, try logging in with a different account and playing music from there to check if the same thing happens.
 
Keep us posted.
MJ
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