Spotify starts by itself

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Spotify starts by itself

Sub779
Casual Listener

Hi

My spotify starts by itself, playing a random playlist I've never listened to and music I hate. Even when I start listening to my own play lists, half way through the first song it changes to that other random playlist on it's own.

I have done what others suggest, uninstalling and reinstalling, changing settings, changing password, all to no avail.

Attached is the terrible playlist it keeps playing.

Plan

Premium

Country

 Australia

Device

Galaxy 9

Operating System

Android 9.1

Screenshot_20190223-115019_Spotify.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 1 person liked this

Re: Spotify starts by itself

Rock Star 6
Rock Star 6

Hey @Sub779,

 

Thanks for reaching out. Welcome to the community!

 

It sounds like someone might have gained access to your account. I would recommend checking out the  "Someone has taken over my account" support article for some more help with this.

 

Let me know if you have any questions. Have a great day :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution! 1 person liked this

Re: Spotify starts by itself

Rock Star 6
Rock Star 6

Hey @Sub779,

 

Thanks for reaching out. Welcome to the community!

 

It sounds like someone might have gained access to your account. I would recommend checking out the  "Someone has taken over my account" support article for some more help with this.

 

Let me know if you have any questions. Have a great day :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify starts by itself

Sub779
Casual Listener

Thanks Noah, I clicked your link and did everything it said except contacting spotify and it seems to have worked. I then noticed I had a heap of new play list saved that were not mine so I think you were right and someone had gained access to my account. Cheers

Highlighted

Re: Spotify starts by itself

Rock Star 6
Rock Star 6

Hey @Sub779,

 

I'm glad to hear that everything worked out! If you need a hand with anything else, just give me a shout :)

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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