Spotify stops automatically on Galaxy S9

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Spotify stops automatically on Galaxy S9

Froger
Newbie

 

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy 9

Operating System

Android 9

 

My Question or Issue

Spotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is advised in other topics)

 

What can be the problem? 

 

2 Replies

Re: Spotify stops automatically on Galaxy S9

Moderator
Moderator

Hey @Froger,

 

Thanks for getting in touch.

 

We're happy to help, we just need some more information. Please let us know:

  • The version of Spotify you're running (you'll find this under About Spotify in the app's settings).
  • What bluetooth speaker you're using.
  • Is this happening over WiFi? 3G/4G? Both?
  • A full description of the issue, with as much detail as possible.
  • How long you've had this issue.
  • What actions led to it happening. 
  • Does the issue appear on any other devices that you use Spotify on?

We look forward to your reply :) Have a nice day!

DaisyModerator
 
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Re: Spotify stops automatically on Galaxy S9

SilviuCristian
Visitor

Hi @Daisy,

I'm experiencing the same problem, when the phone is connected to a bluetooth device (car system or even a smartwatch). The music just stops when the phone screen goes off, I have to press a volum button or to bring back the screen up, for the music to continue. It happens on wi-fi and 4G, since the last 3 or 4 updates.

Now I have V 8.5.13.637

Samsung s9+

This issue was not happening since 1 month ago. It is annoyng :|

 

Thanks,

Silviu

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