Spotify stops playing and/or working

[marmarloesloes]

Plan

Premium

Country

 Netherlands

Device

Samsung Galaxy S6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely.

I tried deleting storage and cache, reinstalling spotify completely.

I hope someone can help me out. Thanks!

[jafuentes86]

AlturaLearning1@3  

I have the same issue. Deleted and re installed the app, cleared space (which I have plenty) for me it seems to crash when downloading music for my offline playlists. 

Only happening in the last week

[Peter]

Hey @jafuentes86 and @marmarloesloes,

Thanks for reaching out to us on the Community! We'll be glad to help you out 🙂

I know you've both tried reinstalling already, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Could you also provide us with the following information:

• Device and OS version
• Spotify app version?

 Looking forward to hearing from you!