Spotify things forever then freezes phone

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Spotify things forever then freezes phone

Newbie

Description

My spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app.

 

What are the steps you took to get to the error/issue?

Sign on to Spotify, then select a playlist to listen to. I get the thinking green circle forever and then the phone freezes in sleep mode. Required a battery pull to use phone again. This happens 75% of the time when using the app

 

What I expected to happen

 

I expect to listen to my playlists when I would like and not have the app break my phone, especially since I pay for it!
 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Galaxy s5

 

Device’s Operating System

Lollipop 5.0

 

What type of account do you have?

Premium

 

Space left on your device

2.14 GB

 

Space left on your SD card (if applicable)
3.61 GB

 

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

“No”

 

Did you set your external SD card as storage location?

No

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

My mobile Spotify version

2.3.0.828

 

 

My mobile provider and country

Verizon 

 

My username

Doritoes4u

 

Do you have a Spotify (non-Facebook) login?

Yes

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login

1 Reply
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Re: Spotify things forever then freezes phone

Community Legend

First off can you try the steps here as you are on Lolipop: https://community.spotify.com/t5/Help-Android/PLEASE-READ-Android-5-x-Lollipop-Distorted-playback-so...

 

Else please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


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