Spotify won't let me set my storage to the SD card

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Spotify won't let me set my storage to the SD card

Pilonedaser
Visitor

Plan

Premium

Country

Mexico

Device

Samsung Galaxy S7 Edge 

Operating System

Android lollipop

 

My Question or Issue

My device suddenly deleted all my downloaded music, everything I had. Then when I tried downloading again it set the storage to the internal space, I changed it to the SD card so I can have more space on the phone. 

It started downloading normally but then got the notification that I was running low on space, the phone took back the storage to the internal space and went let me change it back to the SD card. 

The option to switch back the storage format even appear on the configuration options anymore. 

What can I do to get this fixed?

 

 

Screenshot_20190811-093114_Spotify.jpg
1 Reply
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Re: Spotify won't let me set my storage to the SD card

Moderator
Moderator

Hey @Pilonedaser,

 

Thanks for reaching out to us!  

 

Please try the following steps:

  1. Enable permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.
  2. Remove all devices for offline listening.
  3. Do a clean reinstall as explained here. 

Keep us posted :)

Petya Moderator
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