Spotify works only when is wifi conected samsung galaxy s3 LTE

[gnosis60]

Hi 
I have premium wersion spotify on my Samsung galaxy s3 LTE and applicaton work only when is wifi conected on Lte app is crash always, music plays 20 s and stop. I cant tap next song and pause i cant do anything... i try reinstall app and change in options music quality and nothing... i have no ideas what i can to do fix this problem... :c

[Daniel]

T-Mobile? See here: https://community.spotify.com/t5/Help-Android/HTC-M8-on-T-Mobile-HELP-Information-request/td-p/99416...

[gnosis60]

nju mobile by orange i have official android 4.4.4. I can cheat app by connect to wifi and start spotify and its all fine after i turn off wifi but dont close app and still works fine. Problem is when i start app and wifi is off

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android

[gnosis60]

clean instatation dont fix my problem...

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.