Suddenly unable to download songs over mobile data


Suddenly unable to download songs over mobile data

Casual Listener








Sony XZ Premium

Operating System

Android 8.0.0


My Question or Issue

 In the last day I have become unable to download music over mobile (cellular) data. Here are the actions I have taken so far in an attempt to rectify this & relevant information about my phone;


  • The option to download over mobile data is ticked.
  • Singe SIM phone.

  • I have around 30 gig of free storage space on my phone and another 20 on my SD card.

  • Spotify has been granted storage access within my app manager.

  • I have tried clearing my cache as well as user data.

  •  I have power cycled the phone.

  •  I have signed out and back in.

  • I have cleared my offline devices.

  •  I've tried setting the app to store music on the SD card instead of internally.


    I've tried to reinstal spotify, however please note that as this is a stock app the best I can do is revert to factory settings and then instal updates again. 


    I have changed my sign in method from using facebook to log in to a username and password. 

  • I have granted the app unrestricted data access.



I'm really at my wits end, I can't think of anything else to try (short of factory defaulting my phone), please help!