Suddenly unable to download tracks over mobiles data

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Suddenly unable to download tracks over mobiles data

Theog1989
Casual Listener

For some reason Spotify will no longer download over mobile data. The option to allow it is still ticked, my phone has loads of free room and the app has storage permissions granted.

 

I've reinstalled the app, power cycled my phone and tried changing the storage used to my SD card instead of using internal storage.

 I'm still just presented with 

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5 Replies

Re: Suddenly unable to download tracks over mobiles data

Moderator
Moderator

Hey there @Theog1989,

 

Thanks for posting and welcome to the community!

 

If you're having troubles with your offline content not downloading, we'd first recommend following the troubleshooting steps provided here.

 

If that doesn't do the trick, we'd recommend following the steps below for a clean reinstall of the app on your device:

  1. Head here and click Remove all devices
  2. Go to your Spotify settings, scroll down to Storage and then clear the cache
  3. From the Android home screen, tap Settings > Apps
  4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
  5. Switch your device off and wait a couple minutes
  6. Switch your device back on
  7. Open the Google Play Store then search for and install the Spotify Music app

Let us know how it goes :)

KaterinaModerator
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Re: Suddenly unable to download tracks over mobiles data

Theog1989
Casual Listener

Unfortunately I'm still having no luck after following these steps.

I can download when on WiFi and I can stream over mobile data with no problems.

Re: Suddenly unable to download tracks over mobiles data

Moderator
Moderator

Hey there @Theog1989,

 

Thanks for getting back in touch with this.

 

If possible, we'd recommend trying to download your offline content over a different data connection. If the issue doesn't persist in a different data connection, make sure of the following:

  • Check you have enough data allowance.
  • If that doesn't help, we recommend contacting the service provider of the original network for more information.

 Let us know how you get on :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Suddenly unable to download tracks over mobiles data

Theog1989
Casual Listener

Unfortunately the issue is not with my data connection. I can stream data from spotify, youtube etc no problem. I have tried another SIM card in my phone with the same symptoms.

The issue lies within my spotify account.

Re: Suddenly unable to download tracks over mobiles data

Moderator
Moderator

Hey @Theog1989,

 

Sorry to hear that didn't help. No worries, let's try something else!

 

Could you try and maybe let a friend or family member log in to your account? That way we can determine if this is an account issue or not :) 

 

Have a great day!

DaisyModerator
 
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