Tenho um plano Premium e não consigo acesso

[user-removed]

Acesso ao meu plano

[Ivelina]

Hey there,

Welcome to the Community! We hope you don't mind a response in English as this is the official language of the forum. 

It's possible that you're logged into a different account so as a first step I recommend making sure that you're using the correct credentials. You can check your subscription via the Account Page here and if you're logged in to a free account this is an indication that the Premium one uses different details. 

For more help steps on how to check for another account you can take a look at this article.

We're here should any other questions come up 🙂