Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

The Downloaded Songs stay for OFFLINE USE only for 24 hours

The Downloaded Songs stay for OFFLINE USE only for 24 hours

Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium). 

 

The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. Every morning, all the songs are removed and downloaded through WiFi automatically and I'm able to listen without a network only till the EoD. The next day, when I don't have the network, the application says Go online to download. I have downloaded all the songs the previous day but it doesn't work. I have the songs on only one device and have tried to reset/reinstall the app couple of times. 

 

Please help as I feel that it doesn't make sense to pay for an app which doesn't actually let users listen to songs without the internet and can't use the APP even during 2 days of travel. 

Reply
1 Reply

Hey @saahil16,

 

Thanks for reaching out! Sorry for replying a bit late. 

 

If the issue persists, please do a clean reinstall as described here. That will help if there's something wrong with the cache.

Let us know if that fixes the issue! 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Suggested posts