There aren't any videos on Spotify anymore

[Theresa11]

Plan

Premium

Country

Germany

Device

S10

Operating System

 Newest android

My Question or Issue

I can't see / find any videos on spotify anymore. Even when artists post on their IG that there is a special video in a certain playlist I can't see the video content. Whenever I click on a link that leads to the video theres an error or mistake or it takes years to load the page and then it's just empty. I can't understand why I can't see the videos when other persons seem to be able to see them.

[Petya]

Hey @Theresa11,

Thanks for mentioning this in the Community! 

 Here are some steps to follow:

1. Do a clean reinstall with the help of this guide.
2. Check if Canvas is turned on: You can find Canvas in Settings, under Playback.
   

Note: If an artist has uploaded a Canvas, it can be seen in the mobile app’s ‘now playing view’.

Hope this helps!