Unable to Login through Android App

[rahulbaskar1989]

Plan

Free

Country

India

Device

OnePlus 7

Operating System

Android 10

My Question or Issue

I am able to login into my Spotify account through the Webpage, but i am unable to login from my Spotify App on my mobile.

Tried logging in using Email ID and Username. But none seems to be working.

Regards,

Rahul B

[Ivan]

Hey there @rahulbaskar1989, 

Thanks for reaching out - we’re here to help!
 

In case you're experiencing trouble logging in to your Spotify account we can recommend first checking out our help article on how to proceed when not being able to log in. Make sure you go through all the steps to cover all possible scenarios. 

If you're still not able to log in to your account after performing these steps, would you mind sending us a screenshot showing the error message you get? Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.  

Hope this helps. Keep us posted.  

[rahulbaskar1989]

Hey Ivan,

Thanks for the quick response!!!

I would be very much happy to share the screenshot of the error which I am getting. But unfortunately, I guess the App doesn't allow taking Screenshots while using it.

May be I can type/describe the error.

After entering the email id and password, I press the "LOGIN" option. The request keeps processing and after a minute or two, I get the message "Something went wrong, please try again later."

PS: Internet Connectivity is quite good at my location as well.

Regards,

Rahul B

[Ivan]

Hey @rahulbaskar1989, 

Thanks for keeping us in the loop. 

The error message you see upon login attempt might be a sign that you need to get the latest version of the Spotify mobile app. The best way to do this is by performing a clean (more thorough) reinstall of the app on your device, making sure you can start afresh with Spotify and get all its features updated. Check out this help page in order to find the steps for clean reinstall depending on the affected device in use. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

If you still see the same error message after the clean reinstall, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being active. Make sure you try this since such features can often prevent the app from operating at full capacity.

We'll look out for your reply.  

[rahulbaskar1989]

Hey Ivan,

It's working now. Thanks for your help.

Regards,

Rahul B

[Ivan]

Hey @rahulbaskar1989, 

Thanks for getting back to us. 

We’re happy to hear this is fixed for you.

Now you can enjoy your music with Spotify again. 

Take care!