Unable to login / use anything online while on 3G / 4G

[Rytz]

Hi all,

I hope somebody can help, because this is causing me real issues and makes my premium subscription almost useless. I have just got a new android phone (Samsung Galaxy S5), the problem has started since i got the new phone, so it seems like the issue is on the phone side rather than Spotify.

When i try to login to Spotify either using my username / password or facebook, i get a "no internet connection" error message. 

My internet browser / WhatApps and other apps are all able to get an internet connection, it just seems to be Spotify that has this issue.

I have checked my APN settings and i have an "ee Internet" APN, that is setup correctly as is in use.

I can login fine on a WiFi network, but then if i switch back to 3G / 4G and try to search for music, i am hit with the same "no internet connection" message.

Also Spotify is not in "offline mode".

Any help would be greatly appreciated.

Thanks

[Merik]

Hey there! Welcome to the community!

Who is your cell phone provider and in what country? Do you have IPv6 enabled, if so disable it. 🙂

[Rytz]

Hi,

My phone is with EE (T-Mobile) and my APN's are both using IPv4.

[Merik]

Was your account created with Facebook? Try these steps and let me know if they work:

1. Uninstall app
2. Reboot phone
3. Acquire a password here.
4. Install Spotify and login with the numerical username and password