Help Wizard

Step 1


Unable to open Spotify on Samsung S9

Unable to open Spotify on Samsung S9







 Samsung Galaxy 9

Operating System

Android 10


My Question or Issue

I can't open Spotify app. Black screen with Spotify logo int he middle appears for a split second, then disappear and it's over. I'v tried to clean memory data, uninstall, download again - no result. Can you help me with solving this problem? 

1 Reply

Hey @mrozumroz,


Thanks for reaching out to us and welcome to the Community 🙂


The troubleshooting steps that you've tried so far are very good. We'd like to add a few more.


If you're using any battery optimization or power saving apps, we'd suggest you deactivate them for Spotify.


In case you're also using and SD card, you can remove it, reinstall Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.


Let us know how it goes. If you have questions, we are here for you.



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