Unable to open spotify on my Samsung S5 since the last update.

[user-removed]

The app loads into the new feature "running" window, then when I tap done or wait about 5 seconds the app crashes. I've tried downloading the newest beta and reinstalling the app multiple times with 2 different facebook accounts and nothing works, I also tried removing both the sim-card and the memory card on a fresh install of the app with no success.. This all started about a week ago when the newest update rolled out (Saturday or sunday I think...)  btw: I was on a plane trip and auto-updated the app in Sweden with the phone in the Swedish time-zone so I don't know if that somehow messed it up? 

I've already lost 1.5 weeks of paid spotify premium; any tips on what I could do? 

Phone: Samsung S5 'SM-G900F' running Android 5.0 with kernel version 3.4.0-4209230
Current Spotify Version: 4.0.0783 Beta.
Spotify Free/Premium: Premium.


Thanks.

[Nico · Accepted solution]

Hey @user-removed! Welcome to the Spotify Community. ^^

This issue is already under investigation.

You can download a slightly older version of the app.

You can check this ongoing issue report for more information. ^^

Peace

[user-removed]

Thanks for the quick and helpful answer, appreciate it! 🙂

Peace.

[pm83]

Hey I've just updated my s5 and the issue is still ongoing? Is there a way I can use Spotify on my phone as I use it in my car? Thanks paul

[pm83]

I've tried a older vision still not working!! Any ideas? Otherwise I will need to cancel my subscription thanks!