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Unplayable or unavailable songs

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Unplayable or unavailable songs

Casual Listener

How come some songs are unplayable or grayed out.... on a playlist or album after add it to my Library

Plan

Premium

Country

U.S.

Device: Android 

Samsung Galaxy S10e

 

Operating System

 

My Question or Issue

How come some songs are unplayable or grayed out  (unavailable songs) .... on a playlist or album after add it to my Library

Plan 

Premium 

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2 ACCEPTED SOLUTIONS

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Re: Unplayable or unavailable songs

Roadie

Greyed out means the content is no longer available. This can happen if licensing agreements with the artist/labels, or ownership of rights, has changed. Hopefully it will reappear soon.

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Solution!

Re: Unplayable or unavailable songs

Moderator
Moderator

Hey @dubbstaz,

 

Thanks for reaching out about this here in the Community.

 

 

We can confirm that what you experienced is something that Spotify doesn't have control over as the availability of music on the platform is determined by the artists and their music label or distributors.

 

If you'd like to know more about the possible reasons for any songs or albums to be unavailable on Spotify, it'd be great to take a look at this support site article. 

 

Hope you’ll find this info useful. Let us know if there's anything else we can help with!

MarioModerator
Help others find this answer and click "Accept as Solution".
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"There's more to living than only surviving." - Dexter Holland

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4 Replies
Highlighted
Solution!

Re: Unplayable or unavailable songs

Roadie

Greyed out means the content is no longer available. This can happen if licensing agreements with the artist/labels, or ownership of rights, has changed. Hopefully it will reappear soon.

View solution in original post

Highlighted
Solution!

Re: Unplayable or unavailable songs

Moderator
Moderator

Hey @dubbstaz,

 

Thanks for reaching out about this here in the Community.

 

 

We can confirm that what you experienced is something that Spotify doesn't have control over as the availability of music on the platform is determined by the artists and their music label or distributors.

 

If you'd like to know more about the possible reasons for any songs or albums to be unavailable on Spotify, it'd be great to take a look at this support site article. 

 

Hope you’ll find this info useful. Let us know if there's anything else we can help with!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

View solution in original post

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Re: Unplayable or unavailable songs

Casual Listener

Hi Mario - I have a similar problem where around half of the songs on the Spotify app on my Pixel 2 are greyed out.

 

If I open up the same playlist on Spotify on my iPhone X, they are ALL AVAILABLE.

 

This isn't a content licensing issue.  It looks like and Android app issue.  Can you please dig in a little further on this and figure out why this is happening??

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[SOLUTION] Re: Unplayable or unavailable songs

Casual Listener

I've figured out the problem.  This recently became more problematic because these same playlists were 100% greyed out when pulling them up on a Roku.  I've been a Spotify user for close to 10 years and this was one of my first playlists.  

 

So I manually rebuilt the playlist, adding all of the songs 1 by 1 into a new playlist.  And now 100% of the songs work.  None are greyed out.

 

There must be something in how Spotify stores playlist data on the back-end where really old playlists are no longer compatible with newer clients.

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