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Updated spotify but my music desapeared

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Updated spotify but my music desapeared

Lexgium
Casual Listener

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

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Re: Updated spotify but my music desapeared

Daniel
Community Legend

I'm sorry; a clean install seems the best option. Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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4 Replies
Solution!

Re: Updated spotify but my music desapeared

Daniel
Community Legend

I'm sorry; a clean install seems the best option. Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

Re: Updated spotify but my music desapeared

Lexgium
Casual Listener
Well thanks for the reply, but decided to stop using spotify if this issue will happen more than once. Thanks for your time. Best regatds .

Re: Updated spotify but my music desapeared

elachjay818
Casual Listener
My Spotify stopped working on my phone. No music from my play list. Spotify won't even start anymore. I'm still being charged for premium, but no music.

Re: Updated spotify but my music desapeared

MattSuda
Rock Star 24
Rock Star 24

@elachjay818 

 

Try reinstalling the Spotify app on your phone.


If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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