Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Canada
Device
Samsung Galaxy A6+
Operating SystemAndroid
Oreo
My Question or Issue
I can't use newer versions of Spotify with the updated interface where music and podcasts are separated. It's WAY TOO LAGGY! It take 30 seconds to load playlists and albums I have to use versions of Spotify back from June. Kindly fix this.
Hey @Okash,
Thanks for reaching out!
Please try this:
1. Click on Remove All Devices here.
2. Do a clean reinstall (step 4 is very important).
3. Restart device.
4. Log out and back in.
Let us know how this worked out 🙂
I've tried this twice and it hasn't worked. Redownloading all the content again takes a lot of time too.
Hey @Okash,
Thanks for following the instructions.
Could you tell us what network you use? Do you have the possibility to try with another one?
I look forward to your reply 🙂
Hey @Okash,
Thanks for the fast reply.
Please try again the steps from my first reply in the same order. It's important to dsiconnect all of the devices to clear the cache before making a clean reinstall.
Let us know what happens afterwards. Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…