Variety of problems on S7

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Variety of problems on S7

frozen_ember
Casual Listener

 

Plan

Premium

Country

 UK

Device

Samsung S7

Operating System

 

Android 8.0.0

Spotify version: 8.4.66.733 armV7

 

My Question or Issue

 I've been using my S7 for a while now and have had a variety of problems...

1) The classic issue of once pausing a song on the lock screen then locking and unlocking the phone the lock screen controls disappear.

2) The "currently playing" /control bar at the bottom of the screen in app consistently displays the inncorrect song name/album art. It seems to get "stuck" on songs randomly meaning althougg the song playing has changed/progressed normally the information displayed does not update in the control bar.

3) I frequently unlock my phone, select a song and lock it again before placing it back on the table. Without any definative pattern or logic this frequently causes the song playing to change randomly, almost as if I have hit shuffle by pressing the lock button. This is probably the most annoying of the problems and as far as i can see has no obvious cause.

 

1 Reply

Re: Variety of problems on S7

Spotify
Spotify

Hey @frozen_ember, thanks for writing!

 

Just to check, we'd like to know if you've tried the following steps:

 

  • Remove your offline devices from here.
  • Give Spotify a clean reinstall.
  • Switched your device off/on.
  • Check if the app behaves the same on WiFi and mobile connection.

Giving these a try could bring everything back to normal.

 

We hope this helps. Have an amazing day :)

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