Volume baixando sozinho

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Volume baixando sozinho

Casual Listener

 

Plano

Premium

País

Brasil

 

Dispositivo

Moto z2 Play

Sistema operacional

Android

 

Minha pergunta ou problema

Quando eu estou ouvindo músicas e abro o WhatsApp o volume do Spotify abaixa sozinho e só volta ao normal quando eu reinicio o aplicativo

6 Replies
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Re: Volume baixando sozinho

Spotify Legend

Hey @PedroH1.

 

Thanks for getting in touch! Hope it's okay if we reply in English.

 

It's an odd issue you are describing. Have you tried reinstalling the app using these instructions? Perhaps you could try reinstalling Whatsapp as well.

 

Hope that works! Let us know if it doesn't or if you have further questions.

 

Have a nice day.

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Re: Volume baixando sozinho

Casual Listener

Não resolveu, fiz tudo certinho como diz no link e ele continua com o mesmo problema.

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Re: Volume baixando sozinho

Spotify Legend

Hey @PedroH1.

 

Thanks for getting back to us.

 

We'd like to know if the issue only happens with Whatsapp, or if there is other apps this happens with. We'd also like to know which of the two applications you need to restart so volume goes back to normal. Do you need to restart Whatsapp or Spotify?

 

And last question. What happens when you try to increase the volume from your devices settings instead of restarting the app?

 

Let us know what you can find. Looking forward to your reply.

 

Have a nice day.

Re: Volume baixando sozinho

Casual Listener

Só acontece com o whatsapp e eu temho que reiniciar o Spotify, tentar aumentar o volume nas configuracões não muda nada, o volume esta no máximo (nas configuraçãoes) mas fica quase mudo. Ah e isso só acontece no auto falante do celular (já verifiquei e está tudo bem com ele), se conectado a um dispositivo bluetooth o volume não abaixa

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Re: Volume baixando sozinho

Spotify Legend

Hey @PedroH1.

 

Thanks for getting back to us.

 

You mention that it only happens when listening to music from the phones' internal speaker. Is this correct? Does it happens on headphones as well?

 

You could try disabling "Volume Normalization" in the settings.

 

Hope that works. Let us know if you have further info for us.

 

Have a nice day!

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Re: Volume baixando sozinho

Visitor

I'm premium user, and it is happening sometimes on web browser for me....when i go to another room, or open another tab it suddenly lows the audio volume...it started happening past week, till now....i do not use any extensions, it is on brave browser...

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