When offline, I can't access the three dot menu. It says 'Go online to see menu'.

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When offline, I can't access the three dot menu. It says 'Go online to see menu'.

Tzen
Newbie

Plan

Premium

Country

Philippines

 

Device

Huawei P10

Operating System

Android Oreo

 

My Question or Issue

 When offline, I can't access the three dot menu. It says 'Go online to see menu'. 

Because of this, I can't remove songs or add songs to queue when offline. My app is the latest version and this only happened because I updated it.

How do I fix this?

Screenshot_20181203-134917.jpg
1 Reply

Re: When offline, I can't access the three dot menu. It says 'Go online to see menu'.

Moderator
Moderator

Hey there @Tzen,

 

Thanks for posting and welcome to the Community!

 

Just to confirm, does this happen on any song track you pick or only ones not available for offline use? 

 

If it only happens with certain songs, we'd recommend trying a quick reinstall of the app on your device to shake things up.

 

If that doesn't do the trick, let us know if the issue persists on a different device you're using Spotify on.   

 

We'll be keeping an eye out for your reply :)

KaterinaModerator
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