When storage in SD, When I'm offline, the app send me to login

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When storage in SD, When I'm offline, the app send me to login

Victor171
Regular

Plan

Premium

Country

 México

Device

Samsung Galaxy 8

Operating System

Android 7

My Question or Issue

 I bought a new SD card and I use it in my Samsung s8. In settings -> storage I select the option "sd card" and I download some playlists. If I am in offline mode (or if I am disconnected from WiFi or mobile data) and I enter in the app, it send me to the login view, even if I was already logged. Please fix that and help me. 

4 Replies

Re: When storage in SD, When I'm offline, the app send me to login

Rock Star 11
Rock Star 11

Hello @Victor171,

 

Sorry to hear you're having trouble with this. No worries though, I'll be happy to help.

 

Does that also happen on other devices, or is it just on your phone?

Also, could you try a clean reinstall following these steps? That might help :)

 

Let me know how you get on, Jose.

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: When storage in SD, When I'm offline, the app send me to login

Victor171
Regular

Hello, thanks for reply. Yes, I was uninstall and install the app again 3 times, and the issue happens in all the times. By the moment, I only try in a Samsung Galaxy S8, I don't have any other device. 

Re: When storage in SD, When I'm offline, the app send me to login

Rock Star 11
Rock Star 11
Hello, sorry to hear the reinstall didn't help. I'd recommend heading here: https://www.spotify.com/account/offline-devices/ and click 'remove all'.
This will mean you'll need to re-download your offline tunes, but it may help.

Let me know how that goes. Jose :)
Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: When storage in SD, When I'm offline, the app send me to login

Victor171
Regular

Hello, thanks for your answer, but I try with this posible solution, but the problem remains. Every time i am offline, it asks for login. 

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