White screen and force close on startup, Galaxy S (original)

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White screen and force close on startup, Galaxy S (original)

RCaseyDavis
Casual Listener

I just did a factory reset and a SD card format on my Samsung Galaxy S (2.2 froyo). I downloaded Spotify from Google Play and when I try to start it I get:

1. White screen followed by vibration

2. Two short vibrations

3. Error message "The application Spotify (process com.spotify.mobile.android.ui) has stopped unexpectedly"

 

I have done multiple reinstalls with clearing cache, nothing helps! Anyone else?

 

I've seen this exact question elsewhere, but it was answered by a real joker who just said to uninstall Spotify, which I am not about to do. Please provide actual advice on how to resolve problem ASAP.

7 Replies

Re: White screen and force close on startup, Galaxy S (original)

RCaseyDavis
Casual Listener

I filled out the troubleshooting template, hopefully this will help.

=== START OF TEMPLATE ===

Description
Please describe the problem
The Spotify app will not launch on my Samsung Galaxy S (the original, yes).

What are the steps you took to get to the error/issue?
1. Recieved Samsung Galaxy S from friend, already reset to original factory settings. Turned on, activated with Verizon, did Setup, put in MicroSD card.
2. Installed Spotify from Google Play.
3. Launched app by touching icon in app library (it would not launch, repeatedly tells me to force stop).

What I expected to happen
The app to launch normally.

Did you restart your device when troubleshooting in section B?
Yes.

Did you read the connection troubleshooting tips?
Yes.

Your device
Samsung Galaxy S

Device’s Operating System
2.2 Froyo

What type of account do you have?

Premium

Space left on your device
1.54 GB

Space left on your SD card (if applicable)
15.90 GB

Space left on your External SD card (if applicable)
NA

Is your device rooted?
No.

Are you using a custom ROM, if so which one, exactly?
No.

Did you set your external SD card as storage location?
No.

Did you manually install an older version before installing the latest version from the Play Store?
No.

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
No.

If you said "No", when does the issue not occur?
Never. It won't work at all.

My mobile Spotify version
Unkown, won't launch, can't see anything.

My desktop Spotify version (if applicable)
Don't use on desktop.

My mobile provider and country
Verizon, USA

My username
1233002208 (yes, it tells me my username is a number)

Do you have a Spotify (non-Facebook) login?
No.

Are you logging in with Facebook or with your Spotify login details?
Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?
None necessary. It is a plain white screen, then the system tells me to force stop.

=== END OF TEMPLATE ===

Re: White screen and force close on startup, Galaxy S (original)

kmcelroy
Regular

Exact same problem, the only difference is I have 2.9 GB left on my SD card. Problem started with most recent update.

Re: White screen and force close on startup, Galaxy S (original)

Greg
Roadie

Hi guys,

 

Welcome to the Community!

 

This is an issue we're currently looking into, so thanks for the extra info. 

 

The team are investigating this so stay tuned for any updates over at http://community.spotify.com/t5/Help-Android/Blank-screen-on-new-spotify-version/m-p/90341#M5342

___

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Re: White screen and force close on startup, Galaxy S (original)

RCaseyDavis
Casual Listener
Thank you!!

Re: White screen and force close on startup, Galaxy S (original)

spotify95
Regular

I have the same problem on the Galaxy Ace Plus running Android 2.3.6 Gingerbread. The app will open, but when I try to re-enter the app (after a while) it will come up with a white screen, and will tell me that application Spotify (in process....) is not responding. I have to force close the app, then go back in on it (which means I have then lost my current playing music). Help is appreciated as I will not buy any more subscription time if the issue isn't fixed. Thanks

Highlighted

Re: White screen and force close on startup, Galaxy S (original)

Joe
Community Legend

What version of Spotify are you running? (in settings/info)

Re: White screen and force close on startup, Galaxy S (original)

DiscoCide666
Newbie

Also having the same problem since last night on my

 

Samsung Infuse 4g running Froyo 2.2.1

 

Was working just fine the day before...no changes made to the phone

 

unless it is the latest update that is causing it.

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