Why can't I View Albums?

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Why can't I View Albums?

Regular

Plan

Free

Country

U.S.A

 

Device

Samsung Edge 7

Operating System

?

 

My Question or Issue

Why can I no longer view Albums? I just wanted to go and preview some songs from some artist, then BAM. Can't open the Album. I've tried restarting the phone, uninstalling and reinstalling, and zilch. Nothing. Please help.

 

Edit: See the "See more?" I can't tap that. So I hope that solves something for the person asking. 

(Ya blind beep)

 

Edit 2: the plan doesn't matter for this problem *emilia_8*, because I see people with premium have the same problem. The thing is, I want to fix this. So help me instead of bringing up 1. Things I already know, or 2. B S that is useless *Emilia_8*.

 

Edit 3: That's a little better, but I have already tried that. Sorry.

Screenshot_20200710-233318_Spotify.jpg
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21 Replies
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Re: Why can't I View Albums?

Rock Star 9
Rock Star 9

Hello @GamerBoi1

Thank you for reaching out here in the Community!

Could you tap on the titles that are displayed under the shuffle play button?

Does it show the whole content then? 

 

Let me know how it goes! 

Emilia_8Rock Star 9
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Note: I'm not a Spotify employee.
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Re: Why can't I View Albums?

Regular
No.
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Re: Why can't I View Albums?

Regular
No, I cant. That's why I asked on here.
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Re: Why can't I View Albums?

Newbie
Same ;-;
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Re: Why can't I View Albums?

Visitor
My younger sister and I have the same problem. Spotify was allowing me to preview albums on Thursday, July 9th but Friday when I wanted to preview songs it won't let me. I restarted my phone multiple times and reinstalled Spotify but nothing works!
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Re: Why can't I View Albums?

Visitor

Same problem here, since a few days. This is very very annoying 😒

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Re: Why can't I View Albums?

Rock Star 9
Rock Star 9

Hello everyone, 

 

Thanks for all the responses!

 

It seems like this is expected behavior for the mobile app now for users on free plan. 

More info about the free experience on mobile can be found here

 

If there are any news regarding this, I'll make sure to let you all now. 

 

Hope you have a great day! 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Why can't I View Albums?

Regular
Wow Emilia_8, that will definitely help me with my problem of spotify bugging out and not allowing me to view Albums and artists
Highlighted

Re: Why can't I View Albums?

Rock Star 9
Rock Star 9

Hello everyone, 

 

There was an Ongoing Issue created for this. 

 

This is currently being looked into, and not only regarding iOS devices (despite the Ongoing Issue's name). 

 

If that's something you're experiencing, make sure to add your +VOTE and provide there all the information needed form Status Update.

You can also subscribe to that thread via the three dot menu, so you'll be notified with all the future updates regarding that issue. 

 

Have a great day! 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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