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Why can't I download the Spotify app from the Play Store onto my Samsung J6?

Solved!

Why can't I download the Spotify app from the Play Store onto my Samsung J6?

Plan -Family

Samsung J6

Operating System

Android

 

My Question or Issue

I can't download the Spotify app onto my phone from Play Store

Reply

Accepted Solutions
Marked as solution

Hey, @peterlouisbrown 
Welcome to Spotify Community and thanks for reaching out here!

Could you give me more information about the issue you're experiencing?

  1. What is your country?
  2. Are you using a VPN?
  3. What is your OS version?
  4. Is there any message error appearing when you try to download the app?
  5. Is it happening with other apps?
  6. Could you take a screenshot from the PlayStore when you try to download the app and you are hindered? (Care to not share with us any sensitive information on the screenshot)

 

Keep me posted!

 

Kind Regards,

hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Hiya Hezorg,

 

I managed to sort it out myself in the end after fiddling about with settings on my phone- had blocked things that was stopping the download.

 

Many thanks for your prompt reply.

 

Kind regards,

 

Pete

 

 

 

View solution in original post

3 Replies
Marked as solution

Hey, @peterlouisbrown 
Welcome to Spotify Community and thanks for reaching out here!

Could you give me more information about the issue you're experiencing?

  1. What is your country?
  2. Are you using a VPN?
  3. What is your OS version?
  4. Is there any message error appearing when you try to download the app?
  5. Is it happening with other apps?
  6. Could you take a screenshot from the PlayStore when you try to download the app and you are hindered? (Care to not share with us any sensitive information on the screenshot)

 

Keep me posted!

 

Kind Regards,

hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Hiya Hezorg,

 

I managed to sort it out myself in the end after fiddling about with settings on my phone- had blocked things that was stopping the download.

 

Many thanks for your prompt reply.

 

Kind regards,

 

Pete

 

 

 

Hey again, @peterlouisbrown 

Thanks for keeping us in the loop and glad to hear this did the trick.

Since this helped solve the issue you were experiencing, I've also marked your reply as a solution so that other users with a similar issue can find it more easily.
Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a great day 💚

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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