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Why is support such trash? Why can i not report a problem *immediately*, in-app??

Why is support such trash? Why can i not report a problem *immediately*, in-app??

kkdoom

Plan

Premium

Country

US

Device

S10+

Operating System

Android

 

My Question or Issue

I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this page. 

 

To put it in perspective, my app is completely borked and instead of posting about that issue, I'm first choosing to post about this one.

Reply
1 Reply

Elena

Hey there @kkdoom,

 

Thanks for reaching out about this here in the Community! Sorry for the delayed response.

 

We do have a few different support channels where you can reach us and we have more info about them here.

 

If you'd like to see an in-app option to get help you could create an idea about this with the steps here.

 

Could you let us know if you’re still having troubles with the app on your phone?

 

If you are, we'll need to know what exactly it's happening and if you have tried any troubleshooting steps so far.

  

Keep us in the loop here.

ElenaModerator
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