Why is the max volume so quiet?

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Why is the max volume so quiet?

fred_-_
Regular

The volume is way too low on android, spotify simply won't output a higher volume. Unless you can help me with this problem, I'm seriously considering switching to Deezer.

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Re: Why is the max volume so quiet?

Rock Star 11
Rock Star 11

Hey @fred_-_, and everyone else facing this issue,

 

Thank you all for letting me know about this issue :)

 

For those that may have not tried this already, could I please ask you to unistall the app and then reinstall and try again for the error?

 

If after trying the reinstall you face the same could I please have the following information:

 

  • Device 
  • Operating System
  • App Version

Thanks!

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Solution!

Re: Why is the max volume so quiet?

Spotify
Spotify

Hey folks,

 

Thanks for all the useful info you've sent over. We really appreciate the patience and are working hard to get this sorted. Before we send the issue over to our tech team, there's just a few bits we need to add to the report. Sorry, it might seem a bit robotic, but I'll list everyone below alongside the information we still need. As soon as we hear back we'll pass it on :) 


@fred_-_ Could you let us know the following: 

 

  • When you first noticed the issue
  • If the issue followed an update to your Spotify version
  • If the issue occurs when using speakers, headphones and a bluetooth connection
  • If you've reinstalled the app and restarted your device
  • If you've tried a different device; e.g. logged into some else's phone
  • If you've tried someone else's account on your device

@michmike Could you let us know if you've tried a different device; e.g. logged into some else's phone. If you could also tell if you're able to try someone else's account on your device, that'd be great. 

 

@zlatan22@Joey389@jdperdomoq@Elsmoocho@IpodsCrash@Joelc86@TupacFR@foelja@ebro365@Thatsbk, @jsmz83, Could you let us know the following:

  • When you first noticed the issue
  • If the issue followed an update to your Spotify version
  • If the issue occurs when using speakers, headphones and a bluetooth connection
  • If you've reinstalled the app and restarted your device
  • If you've tried a different device; e.g. logged into some else's phone
  • If you've tried someone else's account on your device
  • If you have already included it, we'll also need your device, operating system, and Spotify version :) 

 

@Sherdog123 Could you let us know if you've tried a different device; e.g. logged into some else's phone. If you could also tell if you're able to try someone else's account on your device, that'd be great. Just to check, does Spotify play at a drastically lower volume than your other apps when using your device's in-built speakers? 

@Palegod Could you let us know if you're able to update you device's operating system? If you could also, fill us in on the above, that'd be perfect.

Thanks again for your time! Fingers crossed we'll get to the bottom of this as soon as possible.

All the best,

/L 

 

 

 

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Re: Why is the max volume so quiet?

Rock Star 11
Rock Star 11

Hey @fred_-_,

 

Welcome to the forums, and sorry to hear you are having issues wth sound on your device.

 

Could you take a look at the following link and see if this helps at all:

 

https://support.spotify.com/us/using_spotify/troubleshooting2/spotify-playing-with-no-sound/

 

Also, could you check if you have the equalizer set to on, on your device also?

 

Thanks.

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Why is the max volume so quiet?

michmike
Music Fan

The volume of Spotify on Android has definitely decreased. When I'm in my car listening via Bluetooth I have to push the volume of my car audio to the max, which I didn't have to do before. This way older songs are much too quiet. It is really an issue that should be resolved soon, because indeed it will be a reason to end my subscription, if it lasts too long.

Re: Why is the max volume so quiet?

zlatan22
Newbie

Spotify really needs to resolve this. This is definitely a problem - I always have to max the volume knob in my car and it still does not play 100%. Other apps and CD is fine so I know it is not my device or cars sound system

Re: Why is the max volume so quiet?

Joey389
Newbie
I thought i was the only one with this issue. Music sounds louder on YouTube. I downloaded a volume booster which helped slightly, but don't think outta fair that i have to do that since inn a premium member. I too am considering switching over to something else.

Re: Why is the max volume so quiet?

jdperdomoq
Newbie

Not even putting my speakers/earphones at max can solve this. It's very annoying.

Re: Why is the max volume so quiet?

Sherdog123
Casual Listener
The volume is now extremely low. I recently had a party and have a huge Bluetooth speaker and it wasn't very loud at all. It was fine about 3 or 4 weeks ago. I have reinstalled and messed with the equalizer with no luck. Please help so I don't have to cancel my family subscription.

Re: Why is the max volume so quiet?

fred_-_
Regular

Thanks for your reply but it's not a problem with my device, it's a problem with spotify's built-in settings. Only the devs can change it...

@DefaOne

Solution!

Re: Why is the max volume so quiet?

Rock Star 11
Rock Star 11

Hey @fred_-_, and everyone else facing this issue,

 

Thank you all for letting me know about this issue :)

 

For those that may have not tried this already, could I please ask you to unistall the app and then reinstall and try again for the error?

 

If after trying the reinstall you face the same could I please have the following information:

 

  • Device 
  • Operating System
  • App Version

Thanks!

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Why is the max volume so quiet?

fred_-_
Regular

Samsung galaxy s6

android 7.0

spotify 8.4.4.810

I've already tried reinstalling

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