Why is the max volume so quiet?

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Re: Why is the max volume so quiet?

Joelc86
Newbie
Using galaxy s8, just signed up for a premium account and the volume is a lot lower than other music apps.
Does Spotify have an estimated time frame of when they are looking to resolve this? Great music selection but pointless if the sound is so soft. Reading other posts looks like this issue has been around since 2015, and the Spotify rep responses look very generic and unhelpful.


Re: Why is the max volume so quiet?

TupacFR
Casual Listener

Don't expect a solution anytime soon, i have this problem since 2015 and still have it, even changing phone, chaging the EQ, i tried everything. Still, Deezer, Google music etc the sound is much higher and better quality (free version).

Spotify just don't care. It's sad, I had to switch to google music but i would have stayed if this problem was solved. 

Re: Why is the max volume so quiet?

foelja
Newbie
i have this problem too for my iPhone 6S. i'm on the 7 day trial now and i was going to buy spotify premium, but the sound is so low i don't think it's worth it. it's too bad because i don't know any other music apps with this many songs, in different languages too. please fix this.

Re: Why is the max volume so quiet?

ebro365
Casual Listener
Been with you guys for years but with the low volume and not fixing the problem, I have lost faith. Look out Tidal here I come. With the exclusives and HiFi music, you guys don't want to start losing your customers. I'll give you a couple months then I'm chucking the dueces. Tidal has a free trial going on so I'll see how they are.

Re: Why is the max volume so quiet?

Thatsbk
Newbie

"I also need to let you know that, in the cases mentioned the volume is managed by the device and not Spotify. I have however been informed that this is being looked into. 

 

In the meantime can I suggest rocking the latest version of Spotify and your device's firmware to make sure everything is up to date."

 

This statement is complete **bleep**. Ive been having this issue for a few weeks now. I went ahead and downloaded a really old version of spotify (6.05), and I have absolutely no issues with volume fluctuation anymore. 

 

This is a problem with the app, not our devices. I will be looking around for alternatives to spotify. The lack of customer support is very bad for something that costs $10+ dollars a month.....

Re: Why is the max volume so quiet?

Joe
Community Legend

It's interesting that an old app version is louder @Thatsbk. Hopefully @Robert_W will pick this up and pass it on to the android team.

Re: Why is the max volume so quiet?

jsmz83
Casual Listener

I have the exact same issue, and it occurs both in Windows and Android 7.0. I do believe that it was actually louder several months ago but I can't be sure. 

 

It's extrmely frustrating when I go to watch a YouTube video on my computer, for example, and get blasted by high volume because I had to turn it up in order to listen to Spotify at an acceptable level. Using iTunes to play the exact same songs results in a significantly higher volume level, so this is definitely an issue with Spotify. And yes, I did check the volume slider in the program, and tried it on multiple different systems.

 

In addition, having to turn up the volume in my car to have the same level means the GPS prompts from Waze are also extremely loud, unlike listening to locally-stored songs, which startles and distracts me.

 

Because of these side effects of the low volume, just turning the volume up louder isn't a solution. Remember that turning up the volume on your system reduces the quality of the music you're paying for because you're now introducing additional noise from amplifying an unnecessarily low source signal.

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Re: Why is the max volume so quiet?

Spotify
Spotify

Hey folks,

 

Thanks for all the useful info you've sent over. We really appreciate the patience and are working hard to get this sorted. Before we send the issue over to our tech team, there's just a few bits we need to add to the report. Sorry, it might seem a bit robotic, but I'll list everyone below alongside the information we still need. As soon as we hear back we'll pass it on :) 


@fred_-_ Could you let us know the following: 

 

  • When you first noticed the issue
  • If the issue followed an update to your Spotify version
  • If the issue occurs when using speakers, headphones and a bluetooth connection
  • If you've reinstalled the app and restarted your device
  • If you've tried a different device; e.g. logged into some else's phone
  • If you've tried someone else's account on your device

@michmike Could you let us know if you've tried a different device; e.g. logged into some else's phone. If you could also tell if you're able to try someone else's account on your device, that'd be great. 

 

@zlatan22@Joey389@jdperdomoq@Elsmoocho@IpodsCrash@Joelc86@TupacFR@foelja@ebro365@Thatsbk, @jsmz83, Could you let us know the following:

  • When you first noticed the issue
  • If the issue followed an update to your Spotify version
  • If the issue occurs when using speakers, headphones and a bluetooth connection
  • If you've reinstalled the app and restarted your device
  • If you've tried a different device; e.g. logged into some else's phone
  • If you've tried someone else's account on your device
  • If you have already included it, we'll also need your device, operating system, and Spotify version :) 

 

@Sherdog123 Could you let us know if you've tried a different device; e.g. logged into some else's phone. If you could also tell if you're able to try someone else's account on your device, that'd be great. Just to check, does Spotify play at a drastically lower volume than your other apps when using your device's in-built speakers? 

@Palegod Could you let us know if you're able to update you device's operating system? If you could also, fill us in on the above, that'd be perfect.

Thanks again for your time! Fingers crossed we'll get to the bottom of this as soon as possible.

All the best,

/L 

 

 

 

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Re: Why is the max volume so quiet?

3cell
Newbie
S7 always been tii quiet with spotify. If everyhas tge problem surely tech support can test a phone and replicate it.

Re: Why is the max volume so quiet?

Freechar
Newbie

Galaxy S4 & Tab S. Both have had this problem for months. When first start playing music, volume is normal for 1 - 2 seconds, then it drops right off.  Doesn't matter if using internal speakers, headphones or Bluetooth speakers

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