Why is the max volume so quiet?

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Re: Why is the max volume so quiet?

Sherdog123
Casual Listener
Samsung Galaxy S7 Edge
Android 7.0
8.4.4.810 armv7

Re: Why is the max volume so quiet?

michmike
Music Fan

Samsung Galaxy Core Prime

Android 5.0.2

8.4.3.479 armV7

Re: Why is the max volume so quiet?

Palegod
Casual Listener

HTC Droid DNA

Android 4.4.2

8.4.4.810 armV7

 

Reinstall did not help.

Re: Why is the max volume so quiet?

Rock Star 11
Rock Star 11

Hey @everyone faccing this issue,

 

Rest assured I have esculated this to Spotify Moderators and they are currently looking into it.

 

In order to move forward with troubleshooting please could I have the following information from you all:

 

  1. When did this start happening? 
  2. Did it start happening after a specific event/update? 
  3. Is it happening while using Connect/speakers/headphones? 
  4. What have they tried exactly. 

Thanks to you all in advance :)

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Why is the max volume so quiet?

Sherdog123
Casual Listener
I noticed it on May 18th or 23rd, 2017... can't remember.

I connect to my cars system via aux cord and I connect via Bluetooth to my Bose, Beats, and Explorer speakers.

I've tried reinstalling the app, messing with the equalizer, different aux cord, restarting my phone.

Re: Why is the max volume so quiet?

michmike
Music Fan

1. When did this start happening?

 

I guess it started 2-3 months ago. I noticed I had to turn on the volume to the max with songs I usually didn't have to before and especially older songs/recordings aren't loud enough on maximum volume.


2. Did it start happening after a specific event/update?

 

Probably after an update of Spotify, but I don't know which one. Let's just say to be on the safe side that in december 2016 the volume was definitely still ok, though even then it could have been louder, but it was acceptable.

 

3. Is it happening while using Connect/speakers/headphones?

 

It's happening while using speakers, headphones and Bluetooth. When I listen in my car via Bluetooth, first I have to put the volume of my phone to the max, and then the volume of my car audio way up to have a decent volume, but it's not loud enough on older recordings. I don't use volume normalisation, because it takes away the dynamic, but I tried once to see if the audio became louder, but it didn't.


4. What have they tried exactly.

 

- Using the equalizer: didn't make it louder.

- Using volume normalisation: no change in volume

- Remove app, clear cache, 'forget' bluetooth connection on my car audio, restart phone, reinstall app, make new bluetooth connection: no change

- Look at settings in car audio, I couldn't make it louder

Re: Why is the max volume so quiet?

Rock Star 11
Rock Star 11

Hello everyone,

 

Thanks for all the information. I have now  passed this onto the team backstage.

 

I also need to let you know that, in the cases mentioned the volume is managed by the device and not Spotify. I have however been informed that this is being looked into. 

 

In the meantime can I suggest rocking the latest version of Spotify and your device's firmware to make sure everything is up to date.

 

I will update you all just as soon as I can!

 

Thank you all for your patience on this :)

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Why is the max volume so quiet?

Elsmoocho
Newbie
This has been frustrating, especially since looking for solutions brings up post that are years old, so it's obviously been a repeat issue for a long time. Spotify's volume is so low that I have to keep the system volume maxed. This setting is far too loud for all my other apps. I like premium but I'm thinking about ditching, since I can barely hear it on my commute.

Re: Why is the max volume so quiet?

IpodsCrash
Newbie
I too have this issue, I have an s7 edge and the i have to blast my volume at max with anything I play it through. I've messed with my equalizer and my sound cloud, rhapsody, and Pandora are so loud I could probably blow my cars sound system one 100% on spotify it's like 40% volume of my other apps.

Re: Why is the max volume so quiet?

cisfigz
Newbie

I'm also the owner of a Samsung Galaxy S7 Edge. Android ver. 7.0. Not sure if this helps. I've noticed the huge difference in volume using Amazon Prime Music vs Spotify. What seemed to help was to change these settings. Make sure you're connected to whatever device you use to play music. Whether it's the phone itself or Bluetooth Speaker.  Goto ......Settings>Sound and Vibration>Sound Quality and Effects> Adapt Sound (With Bluetooth Speaker Connected) and personalize sound. I wish there was a way to turn thi s off completely on Samsung Devices. Good Luck

adapt sound.jpg
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