This issue been here for a while, and most likely looks a bit deeper root cause. I am personally using a family premium membership since since a year now or a bit more, and coming from Apple Music is was one of the first thing I noticed. There were frustrated comments in this topic even that time, but since due to some other reasons (for instance Spotify connect is still unique) this was the best offer for a group of my family, I stayed here. I also trusted that Spotify crew does work on this hard, but now it looks they are not, or the issue is something that would need some fundamental change (music coding or something like that) that would cost lot more than hearing some people crying. That is most probably a reasonable business decision, since most of the users are accepting this compromise. For me I kept my subscription for my family only and I personally moved to tidal... that is WAY louder.
...one more thing I forgot. This is actually an existing issue on android 5-6-7(phones and tv boxes we use), iOS8-9-10, wired and Bluetooth connection as well. Even my chromecast suffers via hdmi... least noticeable is on windows 10, however I am using USB DAC there
Same issue on a Galaxy S6. Completely agree with what was said before: searching for the issue brings up 2014 posts which is just not acceptable, and the statement provided by you doesn't cut it (I know you're just doing your job and it's not your fault). Other apps have louder highest volume, how can that be device-dependant issue? How can Soundcloud have much louder highest volume on the same phone? I cannot understand how they can do it and you can't when we're talking about the exact same conditions (same device, OS, headphones, etc).
It's becoming increasingly frustrating to be paying for this but having to workout to Soundcloud ads because the music gets easily killed by background music. If you could please provide a clear timeline for a fix, I think people would appreciate it. Else I'm switching back to Google Play Music as well.
Same low volume issues here. Samsung Note 4 with all latest firmware/software. The lack of any actual work to fix this in the last 2 years means that this will be my last month as a premium customer. So many different devices and OS's - same issue. One common denominator. Shame.
Just noting I'm having the same problems. Didn't notice it until a few days ago. Volume makes a significant drop 1-2 seconds into each song, and then plays very soft.
I'm using an LG V20
This happens with my Bluetooth speaker, in my car, and with my wired headphones. Does not happen with other music apps. Worked fine with an iPhone. Tried reinstalling app. Turned off "Normalized volume."
Hoping there's a solution to this soon or I'm just going to have to switch services. It's that bad of a problem.
I too am having extremely quiet music. I can hardly hear the music while walking to my bus stop in a suburban neighborhood with no traffic at 6:30 in the morning. See, I was thinking I was getting hearing damage or something since the music just got quieter all of a sudden. I even got my ears checked. Turns out the music is just being artificially lowered. I love spotify however I will quickly be making a move to a different music app if it is not fixed soon.