Why is the max volume so quiet?

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Re: Why is the max volume so quiet?

tenarkin
Casual Listener

I have the same issue with my Samsung Galaxy S5.  I contacted support today to state the following:  The max volume output from the spotify app playing on my Samsung Galaxy s5 is very low comparable to other music services played on the same exact phone.  For example Amazon music's max volume is just fine and matches volume output when playing local files on the phone itself with samsung music player.  This low 'max volume' seems to be a bug/limitation with the Spotify app.  Can this be fixed?  It is very disappointing that Spotify music doesn't get the punch/amplification when playing through headphones without an additional booster amp.

 

Re: Why is the max volume so quiet?

Greg42
Newbie

I just moved to the s8 from IPhone 6s and thought this was a problem with the phone! Realizing it is a Spotify, and I think a Spotify android problem. I cycled between my iPad Spotify and s8 and it was night and day. Then got a free trial of Google play music and realized it's not the phone it's spotify. I have a 3 month free with google hopefully Spotify fixes in that time frame. I really enjoy Spotify but this issue ruins the experience. I was close to returning my ohone! 

Re: Why is the max volume so quiet?

sweeney
Newbie

Im in the same boat.  Have loved spotify for its ease of use but will happily start a google music trial seeing that this issue still hasn't been resolved. Im honestly pretty heartbroken as i live on spotify and genuinely use it non stop,  but if this is the way they treat customers that have been subscribed for years and essentially invested a good chunk of money in to the company than ill have to try my luck with Google play.  (Im using a samsung S8+)

Re: Why is the max volume so quiet?

kerplunk1983
Newbie

i have just gone back to Spotify (from Deezer) and I am having the same problem.  looks like this is a common problem that's been going on for some time. It is dissapointing, and once my 3 month come back offer is over I may go back to Deezer if this is not sorted out.   Spotify.... please provide a solution,  this clearly is not an issue with devices, but a problem with Spotify itself.

Re: Why is the max volume so quiet?

sephylol
Casual Listener

Same isse with note8. Have to use my phone on max audio with headphones, and whenever I start another media app it almost blows my eardrums. Stopped using Spotify now since I have to turn everything to max to hear the music properly in my car. Luckily Spotify isn't the only useable service anymore

Re: Why is the max volume so quiet?

big_troll001
Casual Listener

"I contacted support today to state the following:  The max volume output from the spotify app playing on my Samsung Galaxy s5 is very low comparable to other music services played on the same exact phone."

 

Have you received a reply from support?

Re: Why is the max volume so quiet?

tenarkin
Casual Listener
Here is the response I received from Spotify:
I understand you'd like this to get fixed as soon as possible and I understand where you're coming from especially that I am an audiophile and I don't usually get satisfied if I feel like the maximum volume is not as loud as I expected to be. What I can do right now is to pass this onto our tech team so that they can take a closer look. We'll get in touch as soon as we have a meaningful update. 

We're always aiming to improve our features so I hope you’ll continue to use it and find it gets better in future. You can also add suggestions to our Community ideas board: https://community.spotify.com/t5/Idea-Submissions/idb-p/ideas_submissions/. Spotify does keep an eye on the most popular requests.

Re: Why is the max volume so quiet?

big_troll001
Casual Listener

"Here is the response I received from Spotify:
I understand you'd like this to get fixed as soon as possible and I understand where you're coming from especially that I am an audiophile and I don't usually get satisfied if I feel like the maximum volume is not as loud as I expected to be. What I can do right now is to pass this onto our tech team so that they can take a closer look. We'll get in touch as soon as we have a meaningful update. "

 

Well, they could start traversing this thread which started in may 2017. And the others.

Re: Why is the max volume so quiet?

user-removed
Not applicable
I recently switched phones to a Pixel XL 2. I love Spotify, I'm a proselytizer for Spotify, and listen to tens of thousands of minutes on Spotify, but you're making me go back to Pandora! When I play anything on Spotify - a downloaded playlist or streaming, it plays at the desired loudness for a split second, then drops by at least 20%. I have my audio setting on the highest volume (which is too high for Pandora or Youtube), but to no avail. I unchecked "Normalize Volume"; doesn't do a thing. 
 
This has been an issue for a long time. Obviously it's a Spotify issue, since songs play at the desired level briefly, then something internal to Spotify dramatically lowers the volume. 
 
Please don't post the same auto-response that everyone else on that forum has gotten - "I've sent this to our tech team, blah blah blah . . . " - since if you wanted to fix this you obviously could just by undoing whatever Spotify did to cause the problem that so many people are having!

Re: Why is the max volume so quiet?

SolarBurst
Newbie

Glad to see people are actively trying to draw Spotify's attention to the issue. On the other hand, disappointed this hasn't been resolved, especially when the thread was created half a year ago. 

 

I've been using a Pixel since last year and haven't had any issues with Spotify volume. Recently, I decided to purchase an iPod Touch for the gym and long commutes, but they were still too expensive, so my dad gave me his Samsung S5 running Marshmallow and his 64 GB card as he upgraded recently. 

 

The S5 is painfully quiet at max. It's darn near 1/5th the volume I was expecting. Youtube, SoundCloud and Bandcamp definitely play louder, so it's Spotify problem. However, my Pixel running Oreo doesn't have any issues. Is it a Samsung problem? That's what I thought initially, but clearly it's a Spotify for Android problem as I've deduced through this thread. 

 

Will be switching back to Apple Music if the issue is not resolved in a month or so. 

 

 

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