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Hey, i have long to school, so i would to try the spotify premium, the first 2 weeks, i got blank window, and now i can play music, but... no sound? and my sound is on, and i have tried to:
Hi, could you please provide the information requested in the template in this post. Thanks 🙂
What are the steps you took to get to the error/issue?:
I downloaded the spotify app, then i downloaded my playlists, and i can click on the play button and it plays, but no sound is coming out, and it makes sound when i turn on the sound on my phone.
What I expected to happen:
Of course i expected that it should play the music? o.O
Did you restart your device when troubleshooting in section B?:
section B ?
Did you read the connection troubleshooting tips?:
No, i dont need that at all, i just need to make my phone play music from spotify
Samsung Galaxy Nexus I9250
Device’s Operating System:
What type of account do you have?:
Premium, Of course?
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device:
Is your device rooted?:
Are you using a custom ROM, if so which one, exactly?:
Did you set your external SD card as storage location?:
Did you manually install an older version before installing the latest version from the Play Store?:
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?:
My mobile Spotify version:
My desktop Spotify version (if applicable):
My mobile provider and country:
Do you have a Spotify (non-Facebook) login?:
I.e. can you log in on the site without using your Facebook details
Are you logging in with Facebook or with your Spotify login details?:
Do you have any screenshots you can attach to more clearly explain your issue?:
I can post a screenshot, but it can't really show that the music doesn't play?