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Are you sure it's not saving to the SD Card? Sometimes if you're looking at the app detail in the Android settings it incorrectly shows where the data is sitting.
Can you use a file manager to see if the folder on your SD card isn't empty? If it's not, then the cache is correctly set to the SD.
Folder location will be: /Android/data/com.spotify.mobile.
I think you may need to do a complete clean install....
[GUIDE] How to fix common issues for Spotify on Android
@frustrated12 wrote:
This is the most ridiculous technical support I have ever come across always referring people onto this guide WHICH is not resolving our queries in the original post the user clearly states he has reinstalled etc
As mentioned in your thread; are you aware this isn't technical support? It's a cmmunity forum.
If you wish to speak to technical support I recommend you contact Spotify Support using the form here.
You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.
Can you try the same checks I've suggested in this thread: https://community.spotify.com/t5/Help-Android/Saving-to-internal-memory-and-SD-Card/td-p/1016193