You're offline. Please connect to the internet...except I am connected!

[Harsha_nori]

Have a very frustrating bug. No matter what I do, some parts of the Spotify Android app think I am offline. I cannot load my "home" or finish any searches (although when I hit search, it autocompletes just fine). If I visit a Playlist I have, that isn't saved for offline playback, songs play just fine. 

I've tried on cellular data, multiple wifi endpoints, and also multiple different locations. Nothing seems to fix this (and I definitely do have internet, every other app can access it fine). I also checked my android app permissions to make sure Spotify wasn't internet restricted or anything. I've logged out, deleted my cache, reinstalled my app, etc. Nothing works.  

I like Spotify but I can't justify premium if it doesn't work on my phone :/. Any help would be greatly appreciated. 

[dwemthy]

Same situation. Playback works fine, can browse my playlists, can't search, start radio, or view the home page. Works fine on a different device, used to work on this device (HTC One M8)

[Harsha_nori]

Agreed, sounds like we have the exact same problem. 

Thanks for posting, makes me feel better that it isn't just me. 

[blablubb2k]

I have exactly the same problem.
Even my mixes are missing

[shellsmp]

I have this issue also, I figure why pay for a service that works only half the time. How about they only charge us for half the time it works.... i am connected, everything else Im on is working just fine, but Spotify constantly says no internet connection. Guess i will just cancel and continue on with my Amazon Music.

[user-removed]

same for me with a moto 4gplus, with different wifi-sid and mobile data.

Reinstall app, reboot phone, everything done from the FAQ

[biemieup]

Same here, any solutions yet?

[Murcialego]

I have exactly same problem I also Opened an article for it then I see your post I am not feeling lonely about this I really want to solve this...

[blablubb2k]

I did nothing but today everything works fine!

[luigig]

Exactly the same problem. Tried all the troubleshooting available. Home doesn't work. Search works if I search for an album, but artists' profile throw me an offline error. That's a very upsetting bug, as a premium user not being able to use Spotify properly is a serious bug.

[PsiOmega]

Have a very similar problem, since the last 1 or 2 weeks. What songs I can access play just fine but there are numerous issues.

Home screen simply reports:

Sorry, something went wrong.

That didn't work. Please have another go.

The Browse screen appears to work fine, including picking Genre&Mood radio but it's rather limiting.

The Search screen does allow me to search for artists and albums but when trying to view them I simply get:

You're offline

Please connect to the internet and try again.

The Radio screen also fails, simply states:

Radio isn't available

We can't load your Radio stations right now.

Please try again later.

The same error occurs if I try to listen to a specific artist/album radio.

The Your Libray screen works moderately well. Previous tracks I've listened to are listed here (but not tracks from other devices) and looking at related albums/artists is hit and miss.

Sometimes I see all tracks, sometimes I only see the tracks I've played or downloaded for offline use, and occasionally I just get a "You're offline"-message

Tried a couple of methods to resolve the issue, similar to the original poster:

* Ensured I'm running the latest available version of Android for my phone.

* Logged out, logged back in.

* Enabled/disabled offline mode.

* Removed all relevant data, cleared the cache of the phone, then uninstalled and re-installed Spotify.

* Repeated the process above with only Wi-Fi enabled, only mobile data, and both.

[DmW034]

I have the same issue .Help please

[user-removed]

for a few days everything was nice and works, but now same issues again

[cybermaniac2000]

Have the same problem here, with a samsung galaxy s7 edge.

Home screen simply reports:

Sorry, something went wrong.

That didn't work. Please have another go.

The Browse screen appears to work fine.

In the Search screen i can search for artists and albums but when trying to view them I simply get the message:

You're offline

Please connect to the internet and try again.

The Radio screen also fails, simply states:

Radio isn't available

We can't load your Radio stations right now.

Please try again later.

My Libray screen works.

Tried all of the support site, but nothing works.

-Ensured I'm running the latest available version of Android for my phone.

-Logged out, logged back in.

-Enabled/disabled offline mode.

-Removed all relevant data, cleared the cache of the phone, then uninstalled and re-installed Spotify.

-Repeated the process above with only Wi-Fi enabled, only mobile data, and both.

[cybermaniac2000]

hello community,

i solved the problem by installing an older version:

Version 8.4.42.722

[Jazzmanwines]

I had the same problem on my iPhone.  I fixed it by uninstalling the app and downloading it again.  After sign-in, home screen reappeared.

[cybermaniac2000]

Hi, I tried this too, but it doesnt help. The problem stays the same. Only
uninstalling and installing the named version solved my problem.