after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

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after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

user-removed
Not applicable
I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how to get it back! I signed up with fido and was given 2 years free and its only been 4 months, PLEASE HELP!!
3 Replies

Daniel
Community Legend

Can you try checking your Account page?
Also, make sure you're using the right account details as it's easy to mix up Spotify Accounts and Facebook accounts


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

user-removed
Not applicable
I can view my account page but it just says spotify free, then has the upgrade options. I also just tried siging in and out to see if the account was correct and it is.

Daniel
Community Legend

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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