all offline song gone when I restat my phone

[niska222]

All offline song gone when I restart my phone yesterday.

How can I get it back ? Those song have been save on my sd card.

Plan

Premium

Operating System

 Android

[Katerina]

Hey there @niska222,

Thanks for posting and welcome to the community!

First, we'd recommend checking the steps provided here. 

If that doesn't do the trick, we'd suggest performing a clean reinstall of the app on your Android device by following these steps:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes
6. Switch your device back on
7. Open the Google Play Store then search for and install the Spotify Music app

If the issue persists after that, we'd suggest checking your SD card for errors. You can find more info on how to do that according to your card's manufacturer.

Let us know how you get on 🙂