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app doesn't advance to the next song when playing to sonos

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app doesn't advance to the next song when playing to sonos

Funkmesh
Visitor

Plan - Premium

Country -  USA

Device - Pixel 5

OS - Android 11

 

When playing to my Sonos Move the app sometimes gets 'stuck' on one song and shows the current time beyond the end of the song, even when the next song is actually playing. See the screenshot.

Screenshot_20210116-083853.png
1 Reply

Re: app doesn't advance to the next song when playing to sonos

CarlosE
Moderator
Moderator

Hey there @Funkmesh,

 

Thanks for reaching out to the Community and welcome!

 

As a first step, we recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

 

If this doesn't do the trick, try the following steps:

 

1. Unlink your Spotify account from the Sonos app.

2. Turn your Sonos device off.

3. Restart your router by unplugging it from power for at least 15 seconds.

4. Log out from your Spotify account, restart your phone, and log back in.

5. Turn on your Sonos device and link your account again by following the steps here.

 

Also, make sure that there aren't any pending updates of your Sonos device's firmware.

 

Keep us posted on how it goes. We'll be on the lookout.

CarlosEModerator
 
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