app doesn't advance to the next song when playing to sonos

[Funkmesh]

Plan - Premium

Country -  USA

Device - Pixel 5

OS - Android 11

When playing to my Sonos Move the app sometimes gets 'stuck' on one song and shows the current time beyond the end of the song, even when the next song is actually playing. See the screenshot.

[CarlosE]

Hey there @Funkmesh,

Thanks for reaching out to the Community and welcome!

As a first step, we recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

If this doesn't do the trick, try the following steps:

1. Unlink your Spotify account from the Sonos app.

2. Turn your Sonos device off.

3. Restart your router by unplugging it from power for at least 15 seconds.

4. Log out from your Spotify account, restart your phone, and log back in.

5. Turn on your Sonos device and link your account again by following the steps here.

Also, make sure that there aren't any pending updates of your Sonos device's firmware.

Keep us posted on how it goes. We'll be on the lookout.

[joavama]

Same problem here. Ipad pro. Sonos one. 

[OscarDC]

Hey @joavama,

Welcome to the Community and thank you for joining the conversation.

Just to make sure, would you mind confirming if you've already followed the steps previously mentioned by @CarlosE?

If so and the issue persists, could you check if it happens by changing the connection (if possible) to Bluetooth, AUX, or using a different Wi-Fi network to see if it makes any difference? In case you don't have another network available, you can use a mobile data hotspot to test it.

Lastly, include in your next response the OS version of your iPad and the Spotify version you're currently running. This will give us a better look at the issue.

We'll be on the lookout.