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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42193 Views
  • 65 replies
  • 25 likes
  • 42193 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877866 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877866 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26328 Views
  • 4 replies
  • 0 likes
  • 26328 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast queue is playing older episodes instead of the next one

Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app, clearing the cache, and restarting my phone, but t...

  • Regular
  • Whenever I finish an episode of a podcast, instead of playing the next episode it plays an older episode. Usually, it jumps back about 18 episodes. I have tried uninstalling and reinstalling the app,...
  • BrookeSpot
  • Casual Listener
  • 430 Views
  • 12 replies
  • 2 likes
  • 430 Views
  • 12 replies
  • 2 likes

Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

  • Casual Listener
  • Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...
  • taylernicole63
  • Visitor
  • 24573 Views
  • 168 replies
  • 24 likes
  • 24573 Views
  • 168 replies
  • 24 likes

Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

  • Casual Listener
  • Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...
  • AlejaR
  • Moderator
  • 2093 Views
  • 23 replies
  • 9 likes
  • 2093 Views
  • 23 replies
  • 9 likes

Superuser Contribution Limited songs playlist AAOS Volvo

PlanPremiumCountryNetherlands DeviceVolvo XC40 & Iphone 14 proOperating SystemAAOS My Question or IssueIt looks like there is a limit on how many songs are displayed in my Volvo spotify app.When i add a playlist on, for example, Spotify on my iPhone ...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Volvo XC40 & Iphone 14 pro Operating System AAOS   My Question or Issue It looks like there is a limit on how many songs are display...
  • Cliffy1
  • Casual Listener
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Notifications Interrupt Music

PlanPremiumCountryUSADeviceSamsung S10EOperating SystemAndroid 10 My Question or IssueI'm unable to get spotify to ignore android notifications. When a notification happens, the music pauses for the notification sound. I've tried Do Not Disturb and t...

  • Newbie
  • Plan Premium Country USA Device Samsung S10E Operating System Android 10   My Question or Issue I'm unable to get spotify to ignore android notifications. When a notification happens, ...
  • Carlneo
  • Newbie
  • 57639 Views
  • 88 replies
  • 29 likes
  • Android Notification Interruptions
  • 57639 Views
  • 88 replies
  • 29 likes

Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • Megearlene
  • Regular
  • 5912 Views
  • 67 replies
  • 6 likes
  • 5912 Views
  • 67 replies
  • 6 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • Batshiitake
  • Casual Listener
  • 34485 Views
  • 32 replies
  • 8 likes
  • 34485 Views
  • 32 replies
  • 8 likes

Cannot use SD card - read the sticky and tried lots

Hi,So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried: Uninstalling the appRemoving the com.spotifyetc folders from the SD card and the...

  • Visitor
  • Hi, So - my Xperia filled up it's internal memory (10GB free when the spotify cache is removed), so I want to use the SD card (59GB free). I've read the sticky and tried:   Uninstalling the ...
  • 23 Views
  • 0 replies
  • 0 likes
  • 23 Views
  • 0 replies
  • 0 likes

Superuser Contribution any song in playlist starts first song

on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again

  • Visitor
  • on my playlist as i try to start any song it always starts with the first song in the playlist. i can click any song i want but only first one is started over and over again
  • Vasil
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accessibility Feedback on Android: sorting of playlists

Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...

  • Casual Listener
  • Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...
  • Joan
  • Moderator
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your Episodes" broken 15s skip on Android Auto

PlanPremiumCountryUSADevicePixel 8a & Android Auto (Toyota)Operating SystemAndroid 14 Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episodes" playlist. 15s skip forward and backward were replaced with skip ahead and...

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  • Music Fan
  • Plan Premium Country USA Device Pixel 8a & Android Auto (Toyota) Operating System Android 14   Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episo...
  • Novy
  • Moderator
  • 1902 Views
  • 34 replies
  • 26 likes
  • 1902 Views
  • 34 replies
  • 26 likes

Superuser Contribution Can't search in liked songs if I scroll down a bit

If I search at the top of liked songs then it works fine but if I scroll down a bit and pull down the search bar to use it, it tells me that I misspelled something when I did not do that. Even if I just type a letter in the search bar it comes back s...

  • Casual Listener
  • If I search at the top of liked songs then it works fine but if I scroll down a bit and pull down the search bar to use it, it tells me that I misspelled something when I did not do that. Even if I j...
  • Vasil
  • Moderator
  • 256 Views
  • 4 replies
  • 0 likes
  • 256 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify keeps playing video on Fire TV Stick apo

PlanPremiumCountryBrazilDeviceAmazon Fire TV StickOperating SystemAmazon Fire Stick OS My Question or IssueI use Spotify on my Fire TV Stick, and control it with Spotify Connect. When I play a song, it automatically plays the video version, not the a...

  • Casual Listener
  • Plan Premium Country Brazil Device Amazon Fire TV Stick Operating System Amazon Fire Stick OS   My Question or Issue I use Spotify on my Fire TV Stick, and control it with Spotify Conn...
  • MihailY
  • Moderator
  • 101 Views
  • 3 replies
  • 0 likes
  • Amazon Fire TV Stick
    fire stick
    Firestick
    spotify connect
    video
  • 101 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify web player not playing what I am clicking on (on Android phone)

PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ?   My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...
  • Joan
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution log into spotify kids using google account

hi,I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (not the case for me) or people who are logging in via...

  • Casual Listener
  • hi, I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (...
  • Eni
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect, no devices appear

For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in t...

  • Regular
  • For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when...
  • Eni
  • Moderator
  • 778 Views
  • 8 replies
  • 0 likes
  • 778 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How do I get podcasts to play in the same order as the sorting?

My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.

  • Casual Listener
  • My podcast is sorted Newest to Oldest and I would like them to also *play* in that order too. However, when the newest one finishes, instead of moving down the list it jumps to a recommended podcast.
  • OscarDC
  • Moderator
  • 1270 Views
  • 4 replies
  • 0 likes
  • 1270 Views
  • 4 replies
  • 0 likes

Superuser Contribution Queue changes after switching devices with Spotify Connect

I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, and I end up having to hear songs that had already be...

  • Casual Listener
  • I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, an...
  • SVADHI
  • Regular
  • 1762 Views
  • 18 replies
  • 1 likes
  • 1762 Views
  • 18 replies
  • 1 likes

What's happened to Gramofon?

My Question or IssueAfter months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems to be impossible to buy it! Does anyone have any idea...

  • Casual Listener
  • My Question or Issue After months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems ...
  • jay613
  • Regular
  • 3671 Views
  • 5 replies
  • 0 likes
  • gramofon
  • 3671 Views
  • 5 replies
  • 0 likes