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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376118 Views

541 replies

34 likes

Account
Free
  • 376118 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7554 Views

0 replies

7 likes

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  • 7 likes

ZTE Blade problems

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you get around to solving it, please contact me and i ...

Newbie

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you...

Sheebarain

Casual Listener

1502 Views

2 replies

0 likes

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  • 2 replies
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New phone

I purchased a new phone yesterday and I lost all my music. Is there a way to get my music back?

Newbie

 I purchased a new phone yesterday and I lost all my music.  Is there a way to get my music back?

zam_

Regular

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
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DTS Play-Fi

Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recommendations.

Casual Listener

Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recom...

sjbutler23

Casual Listener

876 Views

2 replies

0 likes

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  • 2 replies
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Spotify on my phone changes song to whatever song I last listened to from Spotify on my laptop

Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods when I'm on my laptop vs. my car, so it's kinda ann...

Newbie

Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods ...

Joe

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Help

Nevermind Problem solved

Newbie

Nevermind Problem solved

220 Views

0 replies

0 likes

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Android Auto audio cutting out with Spotify

I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seconds the song will continue on the screen but I don'...

Newbie

I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seco...

Avenred

Newbie

1158 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't play offline

I am a premium (family) user and since the last application update I can't play my songs offline.

Newbie

I am a premium (family) user and since the last application update I can't play my songs offline. 

318 Views

0 replies

1 likes

  • 318 Views
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Superuser Contribution Spotify songs greyed out

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every single song on spotify was greyed out. But for som...

Casual Listener

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every...

jadonjthomas

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Notifications

I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed because I didn't want to listen to it at that moment.

Casual Listener

I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed bec...

268 Views

0 replies

0 likes

  • 268 Views
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LIRE FICHIERS LOCAUX SOUS ANDROID

Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C).J'ajoute cette musique dans une "play liste", que je sais écouter sur mon PC.Par contre, sur mon smartphone Android, ce...

Casual Listener

Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C). J'ajoute cette musique dans une "play liste", que je sais écoute...

emmal_arnlt

Newbie

20416 Views

10 replies

3 likes

  • 20416 Views
  • 10 replies
  • 3 likes

Cache problems

Hi everyone,The last spotify's update have deleted all my cache.Can I solve this problem? How?

Newbie

Hi everyone, The last spotify's update have deleted all my cache. Can I solve this problem? How?

280 Views

0 replies

0 likes

  • 280 Views
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Songs being stored to both internal and external memory

Hello hello, My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up the same amount of space on both, so once I download my music libra...

Newbie

Hello hello,    My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up t...

306 Views

0 replies

0 likes

  • 306 Views
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How to disable spotify mobile app!? It is completely monopolizing my bluetooth!

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, Connect to phone to the car, mute or unmute the rad...

Casual Listener

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, ...

516 Views

0 replies

1 likes

  • 516 Views
  • 0 replies
  • 1 likes

Huge data usage spike.

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever encountered this? I use a LG G5 on the latest upda...

Visitor

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever...

626 Views

0 replies

0 likes

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Solved!! Android Update 6.x Marshmallow & Adoptable Storage

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...

Community Legend

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify?   Android and Apple ...

user-removed

Not applicable

79696 Views

34 replies

8 likes

Adoptable Storage
Android
marshmallow
  • 79696 Views
  • 34 replies
  • 8 likes

Spotify Premium Family

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct

Newbie

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct  

519 Views

0 replies

0 likes

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Setting back to online

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

Newbie

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

Joe

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Songs disappeared

Hi, Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music.Any idea how to fix this? Thanks in advance

Newbie

Hi,   Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music. Any idea how to fix this?    Thanks in adva...

Joe

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Can anyone help a clueless person!!!!!!

Hi Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey and when you click on them nothing happens. I have removed S...

Regular

Hi   Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey ...

Joe

Community Legend

499 Views

1 replies

0 likes

Android
  • 499 Views
  • 1 replies
  • 0 likes