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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

378445 Views

541 replies

34 likes

Account
Free
  • 378445 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7681 Views

0 replies

7 likes

  • 7681 Views
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  • 7 likes

Cache problems

Hi everyone,The last spotify's update have deleted all my cache.Can I solve this problem? How?

Newbie

Hi everyone, The last spotify's update have deleted all my cache. Can I solve this problem? How?

282 Views

0 replies

0 likes

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Songs being stored to both internal and external memory

Hello hello, My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up the same amount of space on both, so once I download my music libra...

Newbie

Hello hello,    My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up t...

307 Views

0 replies

0 likes

  • 307 Views
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How to disable spotify mobile app!? It is completely monopolizing my bluetooth!

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, Connect to phone to the car, mute or unmute the rad...

Casual Listener

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, ...

517 Views

0 replies

1 likes

  • 517 Views
  • 0 replies
  • 1 likes

Huge data usage spike.

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever encountered this? I use a LG G5 on the latest upda...

Visitor

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever...

626 Views

0 replies

0 likes

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Solved!! Android Update 6.x Marshmallow & Adoptable Storage

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...

Community Legend

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify?   Android and Apple ...

user-removed

Not applicable

79770 Views

34 replies

8 likes

Adoptable Storage
Android
marshmallow
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  • 34 replies
  • 8 likes

Spotify Premium Family

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct

Newbie

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct  

521 Views

0 replies

0 likes

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Setting back to online

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

Newbie

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

Joe

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Songs disappeared

Hi, Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music.Any idea how to fix this? Thanks in advance

Newbie

Hi,   Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music. Any idea how to fix this?    Thanks in adva...

Joe

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
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Can anyone help a clueless person!!!!!!

Hi Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey and when you click on them nothing happens. I have removed S...

Regular

Hi   Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey ...

Joe

Community Legend

502 Views

1 replies

0 likes

Android
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I cant play downloaded music offline

I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.

Casual Listener

I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.

Joe16

Regular

795 Views

4 replies

0 likes

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  • 4 replies
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App keeps downloading songs without wifi

I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. What can I do?

Newbie

I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. Wh...

390 Views

0 replies

0 likes

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Não consigo ouvir uma música

Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca

Newbie

Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca

956 Views

0 replies

1 likes

  • 956 Views
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  • 1 likes

I can chose the song that I want one device but I can on an other

I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help

Newbie

I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help 

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
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Solved!! Rdio wins hands down

Just dropping in to say smell ya later, spotify. I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am getting repsonses to my queries, within 24hours. The forums are f...

Regular

Just dropping in to say smell ya later, spotify.   I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am get...

user-removed

Not applicable

13809 Views

30 replies

20 likes

  • 13809 Views
  • 30 replies
  • 20 likes

Tracks jump to the end without playing.

Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the same to the next track. However if I 'Listen on thi...

Newbie

Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the ...

294 Views

0 replies

0 likes

  • 294 Views
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Genius "Behind the Lyrics" doesn't work on my tablet

I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work.In my mobile phone (Galaxy A5) this fuction works properly.I tried uninstalling the app and installin...

Casual Listener

I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work. In my mobile phone (Galaxy A5) this fuction wo...

crocop12

Casual Listener

889 Views

1 replies

0 likes

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  • 1 replies
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App stops playing after a song in playlist

In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed anything on the phone, but it is very frustrating tha...

Casual Listener

In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed an...

Doctor_Tact

Casual Listener

512 Views

4 replies

0 likes

  • 512 Views
  • 4 replies
  • 0 likes

Solved!! Help me with my ghost playlist.

Dear folks, Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and support ;). Vannam

Music Fan

Dear folks,   Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and s...

VNNGYN

Music Fan

768 Views

2 replies

0 likes

  • 768 Views
  • 2 replies
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Downloaded music disappears after turning into offline mode

I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that app Is using more than 1,6 GB . Nůž music isnt avail...

Newbie

I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that a...

takemehome4real

Regular

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes