Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...
I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...
Community Legend
458 Views
1 replies
0 likes
So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...
So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...
Community Legend
351 Views
1 replies
0 likes
I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...
I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, ...
405 Views
0 replies
5 likes
HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...
Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...
Community Legend
266 Views
1 replies
0 likes
El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?
El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?
223 Views
0 replies
0 likes
C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il manque un élément capital: le choix du lieu de stockage des musi...
C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il man...
Newbie
45944 Views
28 replies
5 likes
Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...
Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is up...
242 Views
0 replies
0 likes
I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...
I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...
Casual Listener
20079 Views
3 replies
1 likes
Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs. This is over Bluetooth as well and on normal headphones. T...
Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs...
Newbie
751 Views
2 replies
1 likes
Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to Workout
Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to ...
Regular
437 Views
4 replies
0 likes
Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing.
Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing.
408 Views
0 replies
0 likes
Kia ora from New Zealand, First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google in order to inform you of a fault toward your Premium service...
Kia ora from New Zealand, First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google i...
Gig Goer
291 Views
1 replies
0 likes
Hi,Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem and is there a solution? Thanks in advance.
Hi, Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem ...
241 Views
0 replies
1 likes
Buenos días, Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "más reciente - última" siento la más reciente guarda la prim...
Buenos días, Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "...
794 Views
0 replies
1 likes
Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ödemekte ?
Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ö...
164 Views
0 replies
0 likes
Hello, suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi.But when i stopp the app by force or uninstall/install the spotify app then directly for a while it runs. I think it looses connec...
Hello, suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi. But when i stopp the app by force or uninstall/install the spotify a...
Casual Listener
350 Views
1 replies
0 likes
Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever
Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever
Casual Listener
291 Views
1 replies
0 likes
I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the playlist onto my phone and listen to it, the audio qual...
I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the play...
187 Views
0 replies
0 likes
Hi, I'm using Spotify on Android (8.4.18.743 armV7)Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe left/right to change songs.Thanks
Hi, I'm using Spotify on Android (8.4.18.743 armV7) Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe ...
289 Views
0 replies
1 likes
Hey,when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in GeneralRegards, Max
Hey, when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in General Regar...
Roadie
1173 Views
1 replies
0 likes
