Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Is there a way to download songs using wifi an not data?
Is there a way to download songs using wifi an not data?
254 Views
0 replies
0 likes
Since today when i lock my phone, music stops. When unlocked - it start playing on. There were no problem earlier, it start today. Restart and reinstall - same thing. Cleaning phone memory - same. Please do something.
Since today when i lock my phone, music stops. When unlocked - it start playing on. There were no problem earlier, it start today. Restart and reinstall - same thing. Cleaning phone memory - same. Pl...
223 Views
0 replies
0 likes
nose que que paso desde que cambie de chip no me deja descargar con red , osea yo tengo un telfoo con doble chip y desde que deje de usar el internet con personal y lo empeze a usar con claro no me deja descargar con red
nose que que paso desde que cambie de chip no me deja descargar con red , osea yo tengo un telfoo con doble chip y desde que deje de usar el internet con personal y lo empeze a usar con claro no me d...
218 Views
0 replies
0 likes
Hola,He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca.Es decir, al seguir a un grupo musical, este pasa a formar parte de tu biblioteca. Yo sigo en t...
Hola, He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca. Es decir, al seguir a un grupo music...
Newbie
3288 Views
1 replies
2 likes
Phone: Samsung Galaxy S7 Edge SM-G935VHardware version: REV 0.7Android Version: 7Security patch level: April 1, 2017 Spotify version: 8.4.3.479 armV7Sonos App version: 7.2 (build 35339102)Sonos speakers: Two Play:5 and one Sub Problem:When using Spot...
Phone: Samsung Galaxy S7 Edge SM-G935V Hardware version: REV 0.7 Android Version: 7 Security patch level: April 1, 2017 Spotify version: 8.4.3.479 armV7 Sonos App version: 7.2 (build 353...
Music Fan
660 Views
2 replies
0 likes
Im on premium account and also log in, but the app thinks that I am on trial phase, I can't use the premium features, how do I fix this?
Im on premium account and also log in, but the app thinks that I am on trial phase, I can't use the premium features, how do I fix this?
Roadie
342 Views
1 replies
0 likes
Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede. Algún idea que puede ser?
Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede. Algún idea que puede ser?
Roadie
581 Views
1 replies
0 likes
Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta.", ya estuve antes en otro p...
Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma direcció...
Roadie
384 Views
1 replies
0 likes
I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. I've tried everything I could think of and nothing ...
I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. ...
Roadie
424 Views
1 replies
0 likes
Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.
Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.
Roadie
366 Views
1 replies
0 likes
This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and have taken care to also remove / disable all equalise...
This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and ha...
Casual Listener
1273 Views
2 replies
0 likes
For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems.All menues started up very slowly, giving me the green turning wheel which ended most of the times with " something went wrong". Most of the times I had ...
For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems. All menues started up very slowly, giving me the green turning wheel which ended most of the times w...
Roadie
500 Views
1 replies
0 likes
Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that, it appears like the beginning. I've become premiu...
Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that...
Roadie
383 Views
1 replies
0 likes
When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading it. That's if you have download using cellular swi...
When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading...
Regular
771 Views
3 replies
0 likes
There's this album by a famous band in our country that i cant find, however my classmates have the said album. Any thoughts?
There's this album by a famous band in our country that i cant find, however my classmates have the said album. Any thoughts?
Community Legend
362 Views
1 replies
0 likes
Hallo! When i open a game on my android phone is the sound of the music quieter. Can i fix that or is this normal?
Hallo! When i open a game on my android phone is the sound of the music quieter. Can i fix that or is this normal?
312 Views
0 replies
0 likes
Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY
Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY
232 Views
0 replies
0 likes
(Okay so I've been linked to my Facebook for at least 2/3 months)So I changed my Facebook profile picture, and it's showing the change in the website and not the app
(Okay so I've been linked to my Facebook for at least 2/3 months) So I changed my Facebook profile picture, and it's showing the change in the website and not the app
Spotify Star
347 Views
1 replies
0 likes
I'm using a Nexus 6P playing from Spotify to a Chromecast Audio device (optical out to a DAC/preamp). Everything works great but I can't change the volume when Spotify the foreground app (not in background/recents). When I press the phone's Volume Up...
I'm using a Nexus 6P playing from Spotify to a Chromecast Audio device (optical out to a DAC/preamp). Everything works great but I can't change the volume when Spotify the foreground app (not in back...
Music Fan
15697 Views
12 replies
3 likes
Hi people, I have a new car stereo with android marshmallow and have downloaded the Spotify app, but... When I open it, it only gives me the option of signing up, or logging in with Facebook...??? I have premium account so just want to login...? No o...
Hi people, I have a new car stereo with android marshmallow and have downloaded the Spotify app, but... When I open it, it only gives me the option of signing up, or logging in with Facebook...??? &...
Casual Listener
785 Views
3 replies
0 likes
